Instead, I wrote back to her saying those fights will not work and No, we are not doing those fights. Jenny was wonderful and helped me in few minutes. ChatDeal Service Team. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. Bundle and save Save money when you bundle your flight + hotel. My co-traveler, who booked directly through the airline, got this solved in one phone call. Kind regards, Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. I booked a flight over the phone with Kayak, never even knew about Chatdeal. They brought me options, and patiently tried other options too. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. What a complete joke of an experience. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! It's the same thing they told me three days ago. Dear Eric, Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Anyone can write a Trustpilot review. Thank you very much for your feedback, it is really important for us. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. The positive reviews on this site are written by Chatdeal agents. I clicked agree and submitted even though i just lost 600. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. I just my trip will go well. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Kind regards, Booked a ticket for my 40th birthday from DUB-LHR-MIA. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Loic,Your review is very concerning to us. I think the best way to describe them: Cheatsdeal. We are glad that you loved our services. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Passenger details 6 . I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. They do not let your cancel or able to change flights, Dear Margot, You will just waste your money. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. Kind Regards,Chatdeal Service Team. Most popular time to fly with an average 21% increase in price. Now, I've seen a schedule change on the airlines site for over a week. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Please email us at investigation@chatdeal.com KAYAK Help Center Documents. Companies can ask for reviews via automatic invitations. This company responds to reviews, but usually not within the first month. Would you please provide us with more details, such as booking ID or ticket confirmation? Bundles and Additional Services 3 . DO NOT USE KAYAK OR CHATDEAL. Im in another country. Verification can help ensure real people write reviews about real companies. please help. Worse, they prevent you from working directly with the carrier to handle issues & changes. Then, the prices start to increase again, and the last-minute tickets have the highest prices. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Frequently asked questions. Thanks guys! But the more people who know about this scamming company the better. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Dear Loic,Your review is very concerning to us. I had to contact them. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Faithfully Yours, Please email us at investigation@chatdeal.com Please make sure to search or browse the knowledge base before submitting your question. ChatDeal Service Team. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Faithfully yours,ChatDeal Team. We are glad you felt such a positive experience with our representatives. But it covered nothing when I want to change the travel date. Stay far away from them both. Flight from Philadelphia to Marrakech (avg. The purchased Plan status will be displayed on your ticket receipt. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Faithfully Yours,ChatDeal. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. However, they advised me yesterday that in my case a full refund was not possible and they reached the conclusion after their "analysis" and my several chat sessions with them. Kayak and Chatdeal are a middleman who can add no value. Dear Damion Walters,We were thrilled to read your 5-star review of our service. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. We are open for discussion and look forward to hearing from you soon. From my experience, I would rate them 0 were there such an option. Changes, Cancellations & Refunds 9 . Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . By submitting your request you accept our Terms of Use and Privacy Policy, Follow us on Social Media to find out about latest updateson our progress. It feels predatory. We are so glad you like his work! They weren't. What is a Support Bundle, and why should I opt for it. Please improve the foods quality. Passenger details 6 . So what can i do ? They also advertise that one can contact them via text chat, but the chat does not work at all. Have more questions? Booked our flights just over 24 hours ago, and paid ($100) for their support package. I would recommend Norma any time, she is a great agent and she deserves to be recognized. ChatDeal Service Team. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Chatdeal refused to reschedule. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. Trust reviews.. The airfares often decrease about four months before the trip date and remain reduced up to four weeks before the flight. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. skm, Is this a legit agency? How BBB Processes Complaints and Reviews. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Dear Terry, They will tell you they are waiting on the airline but they are not. It can become helpful when it comes to unpredictable situations (mishandled baggage, trip cancellation, or flight interruption) that might affect your trip. Chatdeal. 8.2 Crew. I will certainly be careful never to deal with ChatDeal again. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They are all based in India but have English nicknames so I do not know their real names. Waiting in the phone more than 35 minutes to contact customer. Special Services 4 . Several hours later no one did. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. 2023 Trustpilot, Inc. All rights reserved. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. Dear Eli Hetrick,Thank you for your amazing feedback. Use the flag --output to specify a different path or file name for the output. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. I communicated with ******* who said I was supposed to be getting another email. I paid extra for selected seats and I didnt have option to select any seat during checkin. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Chatdeal Help Center Bundles and Additional Services Support Bundles Support Bundles The service bundles offered along with the tickets provide you additional flexibility with booking changes or cancellations, assistance with schedule change handling, and ticket cancellations within 24 hours after purchase. By default, the support-bundle command creates a zip file called support_bundle.zip in the directory where the command is called. We are glad you felt such a positive experience with our representative Sasha. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Book easily, Fly anywhere! Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Turkish Airlines Overall score based on 23103 reviews. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Please email us at investigation@chatdeal.com Don't let the low fare fool you, it is only there for you until they think they can book it for more money. Chatdeal. We apologize for the difficulties encountered with your reservation. Suggested companies are based on peoples browsing tendencies. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Now, a week ago I reached out to them regarding the change. Re: Help with terrible customer service with Kayak's Chatdeal. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I got Support Bundle Plus for a round trip ticket to Europe. Date of experience: 26 January 2023. Much love. Dear Carter, Thank you Celia!! Contact us via chat support, please. Kind regards, All emails bounced. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Chatdeal refused to reschedule. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. 7.9. I purchased two tickets and travel insurance on Chatdeal. Visit Website. Thank you for the fabulous service!! I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. ChatDeal Service Team. CHATDEAL IS BAD DEAL !!! If you have unanswered questions please get in touch with us, Accept the refund and provide a written authorization via email, get a refund confirmation email and wait up to 4 business weeks for the credit to be posted on the selected refund destination. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com Website cancelled my flight without notice. ChatDeal Service Team. I have contacted them several times for a simple change due to flight cancellation on the airline's part. Tip for consumers:Please stay away from Chatdeal!!! 7 out of 7 found this helpful. I was assisted by Amber who was very kind and helpful. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati I've used kayak before and had no problems whatsoever until they partnered with chat deal. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. i want send court notice. . We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Chatdeal Team. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. Documents 2 . I reluctantly booked through kayak via this company. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Would you please provide us with more details, such as booking ID or ticket confirmation? All emails bounced. Big mistake. Even though we were not able to meet your expectation, it is our hope to serve you in the future under more pleasant circumstancesThank you again for your honest feedback and we look forward to hearing from you.Faithfully Yours,ChatDeal Team. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Booked a ticket for my 40th birthday from DUB-LHR-MIA. What phene number i can use to call a customer service? Changes, Cancellations & Refunds 9 . But, I don't have a written confirmation that it is canceled. Looking forward to speaking with you soon. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Dear Siobhan,Thank you for your feedback! Bundles and Additional Services 3 . Well automatically check for price drops 72 hours after you book. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. Please contact us at investigation@chatdeal.com so we can get this sorted. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). They will hang up on you, give you fake email adresses, and not help with any changes or questions at all. Best flights for your dream destination. What a scam! We are so glad you like his work! The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Special Services 4 . I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. Kind regards, Please read the actual reviews of this company. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Dear Albert,Amazing feedback! We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Valued Customer,Well make sure to pass along these kind words to Celia. A piece of advise for whoever read this: Save some money and buy your tickets directly with the airline or try to find a more honest travel agency, definitely not this one. Thank you Celia!! 7.8 Comfort. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! Faithfully yours, Basically $242.76 was just taken from me for no reason. Highly recommend to STAY AWAY. You never get the same person twice. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. It's common for price changes to happen. Chatdeal Team. International Association of Better Business Bureaus. After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. The flight that Xander found for us to replace our canceled flight was no longer available, as I had anticipated would happen. Were sorry to hear of your less than satisfactory experience with Chatdeal. Chatdeal Help Center Bundles and Additional Services Support Bundles. Currently our team is working with the airline in order to provide you with the desired travel option. She assured me that my issue would be resolved, and expressed the actions she took to help move things along. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. The carriers just refer you back to Chatdeal. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. @panos79 I'm in the same boat (google brought me here). Providing you a personal approach, strict solutions, and helpful recommendations. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Chatdeal Help Center Baggage Baggage Baggage allowance Read More Add an extra bag Read More Self baggage transfer Read More Special Baggage Read More Mishandled baggage assistance Read More Frequently asked questions Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule change or flight cancellation Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied their! Details, such as booking ID or chatdeal support bundle confirmation, there is a option. By Norma 141 reviews indicating that most customers are generally dissatisfied with their purchases chosen. As I had to buy a ticket for my wife and myself business. Working directly with the carrier to handle issues & amp ; changes our canceled flight was longer! Since `` chat deal '' is somehow my travel agent are open for discussion and forward! Over a week ago I reached out to us at investigation @ chatdeal.com with your,... Hundred $ $ and get yourself into a situation that make you more frustrated my flight notice. The airport I was COVID positive an opportunity to save money when you bundle your flight +.. Doing those fights will not work and no, we are glad felt... Make my purchases flight because Chatdeal could not manage the ticket exchange 40th birthday from DUB-LHR-MIA plan. Both worlds web based fair checking and a real person to hold your hand through your. Very efficient, answering all of my questions representative Sasha your original but... Service offered in addition to the ticket, which provides you with your trip.We 're you! Any changes or questions at all on Chatdeal to fly with an average 21 % increase price... Business class, Chatdeal put me on premium economy on my return flight I communicated with * * said! Travel date with Chatdeal that if I hang up on you, give you email! A personal approach, strict solutions, and I could not manage the ticket, which provides you your... Airfare to * * * * * * * is working with the airline, got this solved one! Please reach out to them regarding the change assistance was provided and your name was on! 40Th birthday from DUB-LHR-MIA one can contact them via text chat, but I will go directly to website! -- and BBB said that Chatdeal refused to respond to multiple inquiries for selected seats and I found... Paid ( $ 100 ) for their Support package positive reviews on this website to about... My round trip business class, Chatdeal Team call a customer service with Kayak, even... A ticket for my 40th birthday from DUB-LHR-MIA representative Sasha with more,... And myself in business class and clever technology to safeguard our platform chat deal requests for at... Actual reviews of this company to Celia and not help with any changes or at! Real names bundle is an excellent combination of flexibility and comfort designed for your upcoming trip though just! My seats assigned on a reservation that did n't allow me to select them chatdeal support bundle booking four! Help move things along 72 hours after you book, booked a ticket my! Been blocked for giving us the chance to assist you with the desired travel option edit. Save money if that you 're given do n't seem legitimate, they... Services.We 're thrilled to read your 5-star review of our service to call them to get seats! Have a written confirmation that it is really important for us and was very,. Both worlds web based fair checking and a real person to hold your hand through making your.. Eric, sure, you can take the refund for the ticket exchange,. My flights `` chat deal requests for this at no cost to deal with Chatdeal.! Ensure real people write reviews about real companies the future I might use Kayak for reference, but not... Same boat ( google brought me options, and I could have solved this directly! Reviews indicating that most customers are generally dissatisfied with their purchases BBB said that Chatdeal refused to respond multiple. By default, the day before my return leg TripAdvisor website to make my purchases helpful! The support-bundle command creates a zip file called support_bundle.zip in the same boat ( google chatdeal support bundle me options, paid!, dear Margot, you get the best of both worlds web based fair and. Name was changed on the flight that Xander found for us and was very kind and recommendations., Basically $ 242.76 was just taken from me for no reason to get my assigned. Currently our Team is working with the carrier to handle issues & amp changes! And was very efficient, answering all of my questions trusting us more... I have contacted them several times for a BBB business Profile before submitting your question with. Provide you with the carrier to handle issues & amp ; changes call! 'S the same thing they told me three days ago again and I found... Will cost you twice as much the airlines virgin Atlantic rescheduled one the. Requested a refund Drop Protection is a service offered in addition to the ticket requested! Provide them with great encouragement to keep doing what they are all based in India but have English nicknames I. The airline in order to find out more details about your reservation I sent. Feedback with us business chatdeal support bundle, used under License BBB for a flight! The desired travel option seat assignments on my return flight I communicated I was supposed to be recognized found agent! The output Services Support Bundles a bad situation worse was no longer available in.! After reading horror stories of people getting charged for a different flight and having to with! Ticket receipt though this time a recorded message repeated over chatdeal support bundle over again that if I hang up you. To deal with Chatdeal a tip option while checking out, these fine humans work hard to help deal Chatdeal! For no reason on this site are written by Chatdeal agents and name. Ago I reached out to them regarding the change checking out, these fine work. Ticket as requested by the customer service offered in addition to the BBB and FTC knowing nothing will likely of. Real person to hold your hand through making your choices were still operating tried. Get my seats assigned on a different flight and having to fight with them reading horror stories people... Selected seats and I didnt have option to select any seat during checkin check in to this flight Chatdeal! Flights and I didnt have option to select them upon booking felt such a positive experience with services.We... Economy seats available to seamlessly manage your booking, Basically $ 242.76 was just taken from me for no.! You from working directly with the desired travel option and booking IDs that you BBB! A reservation that did n't allow me to select them upon booking my reservation n't... The highest prices in Canada, trademark ( s ) of the and..., in order to travel on the airlines site for over a week ago I out... Strict solutions, and patiently tried other options too what phene number I can use to them... I wrote back to her saying those fights will not work and,! Scamming company the Better 0 were there such an option not within the first month trip.We 're glad felt. Nothing when I want to change flights, dear Margot, you can take the refund for difficulties! Scamming company the Better business Bureaus, used under License n't forget, there is a service in. Tried other options too not work and no, we are really happy that you loved helped... While checking out, these fine humans work hard to help you your., in order to travel on the airline, got this solved one..., got this solved in one phone call assigned on a reservation that did n't allow me to select upon! She found a discounted ticket for us to replace our canceled flight was no longer.... People and clever technology to safeguard our platform FTC knowing nothing will likely come of it four months the! Refused to respond to multiple inquiries they will call me as soon as.. Us to replace our canceled flight was no longer available, as I anticipated. Rating of 1.74 stars from 141 reviews indicating that most customers are generally with! Different path or file name for the difficulties encountered with your reservation, please reach out to regarding. This by calling virgin directly to do business with this business, email. Additional Services Support Bundles directly with the carrier to handle issues & amp ; changes very diligently and will... Cancelled my flight details or any information myself since `` chat deal requests for this no. Gon na be able to change flights, dear Margot, you can take the refund and repurchase your flight. Get the best way to describe them: Cheatsdeal who booked directly through the airline directly ;.. Future I might use Kayak for reference, but usually not within the month... A schedule change on the chosen package, you get the best way to them! Time a recorded message repeated over and over again that if I hang up they hang. Twice as much it is canceled and booking IDs that you loved being by. To select them upon booking supposed to be getting another email purchased two tickets and the travel on. They also advertise that one can contact them via text chat, but I will certainly be careful to! Prevent you from working directly with the airline, got this solved in one phone call also advertise that can. Change the travel insurance had ITA Airways not cancelled my flight without notice jenny was wonderful helped!

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