Items of luggage in excess of 20kg will be charged. Refunds can only be provided on refundable tickets or products. (sms or chat based messages are not permissible). Weigh it - you can take two medium-sized suitcases (each weighing no more than 20kg) on your coach, plus a small piece of hand luggage. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. (c) Mobility Scooters: For passengers who use mobility scooters, while such scooters cannot be transported in wheelchair space in the Coach, we may be able to provide travel if the passenger can transfer to a Coach seat and the mobility scooter can be safely stowed in the luggage hold of the Coach, which will be the case where they are capable of being dismantled and reassembled by you or your companion, the heaviest part does not exceed 20kgs in weight and the mobility scooter is operated by dry cell, gel-type or lithium batteries only and no spare batteries are stored in the hold. 23kg checked-in bag. Can I take child seat onboard a National Express coach? Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). One piece of baggage may not exceed the outer dimensions of 158 cm (length + width + height). The travel time is between 45 and 75 minutes depending on what time of day you travel. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. Items of luggage significantly in excess of 20kgs may be charged. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. Failure to do so may result in the child being required to pay the full fare for the journey on that day. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. Please note BOTH items combined should not exceed the dimensions of . (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Children under 14 cannot travel alone unless accompanied by an adult (16+). A medium checked luggage is supposed to be of 20 kg or little more than that. Should any such Condition or applicable Special Condition (or any part thereof) be illegal, invalid or unenforceable, it shall be severed from these Conditions or the Special Conditions (as appropriate), and the remaining Conditions and applicable Special Conditions (or parts thereof) shall continue in full force and effect and be amended as far as possible to give valid effect to the intentions of the parties under the severed provision. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. with no other time(s) specified thereon) three months from the date of outward travel. Take advantage now, before kids go to school. If you notice that you have left behind any of your Luggage or other items of property on a Coach and we locate it, we will use reasonable efforts to store it in accordance with Condition 11.4(c), subject to our rights to dispose of it as specified in that Condition, and to make it available for collection by you at a place we specify during our normal working hours. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. (c) any other documents required by the law of the countries concerned. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. If a Ticket is defaced, damaged or tampered with, or lost, it may not be valid for travel. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. Open returns are not available on European journeys. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. In August, much more. Calls to this number are charged at local rate. First class on Train & Coach: One piece of hand luggage up to 10kg. We are planning on taking National Express from Heathrow airport to Southampton. (b) Prohibited behaviour: You must ensure that you do not: (i) Behave in a way that is, or is perceived to be, abusive or threatening to any person or otherwise in a disorderly way; (ii) Conduct yourself in a way which does or may endanger yourself or any other person; (iii) Obstruct or interfere with any driver or other crew on a Coach, or any National Express representative, in the performance of their duties or fail to comply with their instructions; (iv) Behave in a manner which causes discomfort, inconvenience, danger, damage or injury to any other person or to property on board any Coach or at any Station or to any Coach or Station; (v) Obstruct or allow any of your Luggage to obstruct any aisle or emergency exit on any Coach; (vi) Play any music players, musical instruments or electronic devices that are audible and distracting or annoying to any person on any Coach, or which interfere with, or render less audible, any public address system or other equipment; (vii) Take onto any Coach, or into any Station, any alcoholic drinks or drugs (other than medicines) for the purpose of consuming them, or consume them on any Coach or in any Station; (viii) Board any Coach whilst under the influence of alcoholic drinks or drugs (other than medicines); (ix) Smoke (including substitute smoking materials such as electronic cigarettes) onboard any Coach or at any Station; (x) Board any Coach whilst you are seriously ill or suffering from any serious contagious illness; or. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Checked baggage dimension. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. Neither case should weigh more than 20kg (44lb). If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. Should be booked as Children. We carry a limited number onboard most coaches. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. If we change your Service after you booked your Ticket and pre-selected your seat, you will have the opportunity to select a seat on the new Service provided that the select your seat option is available on the new Service. Save. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). For international flights: For India to Phuket, Bangkok and Mal it is 20 kg. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. (90 x 75 x 43cm) 1 cabin bag: A cabin bag up to 10kg weight. It is your responsibility to ensure that you comply with the following seat belt requirements. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). The fee will also apply to the two items of permitted boot luggage if either exceeds 20kg. Select a return within 3 months of your outward travel. To see a list of accessible coach routes please clickhere. To see a list of accessible coach stops please click here. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. We welcome highly trained assistance dogs and assistance animals on our coaches. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. When travelling on a connected train and coach journey, the greater luggage allowance provisions the whole journey. Should be booked as Children. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. You are also entitled to two items of hand luggage. (d) If you believe that the Ticket we have sent or issued does not meet the information you provided at the time of booking, please contact us immediately and, at least, within the timeframes set out in paragraph (e) below. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please select your passenger type first and then add your coachcards. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. You will be responsible for the cost of returning any Tickets to us. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. Call or get in touch online To see a list of accessible coach stops please click here. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Make sure you bring it with you. Please note, you may be required to show proof of age at any point during your journey. Calls to this number are charged at local rate. 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