Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. 0000003531 00000 n
However, I believe the policy is rather onerous. Are Any Unvaccinated Passengers Able to Sail? The timing is explained within the kit instructions. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are recommended but not required. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Masks and Physical Distancing Requirements: Yes. Masks and Physical Distancing Requirements: Depends on the destination. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Masks and Physical Distancing Requirements: Masks are optional. No. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. How did you get your money back on the voucher? Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. : Yes -- American Queen is even vaccinating its shoreside employees. Is A Pierside, Pre-Embarkation COVID-19 Test Required? I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Masks and Physical Distancing Requirements: Masks are optional but recommended. Masks and Physical Distancing Requirements: No. They reserve the right not to use your photo for any reason. Are Any Unvaccinated Passengers Able to Sail? On February 7, 2019, we received our cruise confirmation from Viking. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. No. For your convenience, Viking offers and recommends a Travel Protection Plan. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. Nothing in this notice refers to the cancellation policy at all. No. 0000007337 00000 n
The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Get expert advice, insider tips and more. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. 0000014648 00000 n
Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: Effective September 5, unvaccinated passengers can sail on most voyages from Europe and the U.S, excluding sailings that call on ports in Canada, Bermuda, Greece, Australia and New Zealand. Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. Is A Pre-Arrival COVID-19 Test Required? Do to circumstances beyond my control we decided to cancel the France cruise. 221101 Booking Conditions (UK) Page 3 of 19 B. Passengers will need to present proof of a pre-arrival COVID-19 test. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Yes, children aged 11 and under. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. The company left an official comment on this complaint. That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. You may also contact us by phone at 1-877-668-4546. Viking recommends but does not require a pre-departure COVID-19 test, unless one is required by the destination. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Is A Pre-Arrival COVID-19 Test Required? Air Are there luggage restrictions during the trip? Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. : Yes - vaccinated and boosted. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Masks and Physical Distancing Requirements: None. 0000008049 00000 n
But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. There were none available before 2023. Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. Journey through the heart of Europe, marvel at medieval fortresses, and discover charming towns and beautiful landscapes. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Who Needs to Be Vaccinated: All passengers 18 years of age and over. This will end for all voyages as of October 1, 2022. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. Are Any Unvaccinated Passengers Able to Sail? Motorized scooters are not typically suitable on international tours. but decided to book for April 2022. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Not noted. Panama Canal cruises are excluded. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. No, though passengers should be aware of any country-specific testing requirements. Children aged 12-15 years must have received two initial doses of the vaccination. Kids under 2 years of age are not required to test. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. 0000017297 00000 n
Masks and Physical Distancing Requirements: Face masks are optional. Children 12 and under are not required to be vaccinated. Today, 1/22/22 I contacted Viking Cruise lines about canceling a river cruise to France for this June, plenty of days before the cancellation date, and was told that I could not get ALL my money back. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. 0000006408 00000 n
Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. The complaint has been investigated and resolved to the customers satisfaction. What Is Happening With Test Cruises in 2021? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Yes, of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Canada or Greece. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. How Reassuring are New Cruise Cancellation Policies Really? Masks and Physical Distancing Requirements: Masks are not required. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Unvaccinated passengers will be accepted as of March 1, 2023. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Are Any Unvaccinated Passengers Able to Sail? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Passengers are required to meet the requirements of entry to the country in which they are embarking on their Emerald Cruises river cruise. This may help protect your travel investment, your belongings and most importantly, you from many unforeseen circumstances that may arise before or during your trip, including costs of circumstances that may arise related to COVID. Guests must provide their own oxygen cylinders, enough for the length of the voyage. No, except in ports where pre-testing is required. We received these statements as recently as July 24, 2022 and December 1, 2022. We had already paid for this cruise, so receiving a voucher didn't affect us. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Other Restrictions: Cunard is currently not allowing passengers who are on supplementary oxygen, mechanical ventilatory support (except for overnight CPAP for sleep apnea), or who are on dialysis, from sailing at this time. Pre-cruise testing is still required for voyages 16 days and above. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Is A Pre-Arrival COVID-19 Test Required? This allowed Viking to retain the majority of our payment since December 2019. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Share your photos and videos with others to prove the truth of your words. No exceptions will be made to the vaccination policy. When will we receive our final documents? P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Are Any Unvaccinated Passengers Able to Sail? Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. This complaint was posted by a verified customer. Are Any Unvaccinated Passengers Able to Sail? Yes, passengers aged 4 and under. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Is A Pre-Arrival COVID-19 Test Required? Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. Will NEVER cruise with Viking again. 0000051246 00000 n
Enjoy the convenience of paying for your trip by echeck (also known as EFT or electronic funds transfer). in your shopping cart that still requires payment. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? All vessels and motorcoaches are equipped to European standards. 0000013436 00000 n
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Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. This complaint has been resolved automatically due to user's inactivity. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. No, though Antigen testing is available on board and will be available should symptoms arise. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. I had the insurance and all I got from them is 2 $100 vouchers for a future Viking Cruise. 0000000016 00000 n
.temp-policy ul {margin: 15px 0 15px 0 !important; padding-left: 40px}.temp-policy li, .temp-policy li * {line-height: 20px !important; margin: 0 0 15px 0}.temp-policy p {padding:0 !important; margin: 0 0 15px 0 !important}. Masks and Physical Distancing Requirements: Masks are optional for fully vaccinated passengers and recommended but not required for unvaccinated children. Remaining 2022 transatlantic crossings are also excluded. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. No longer required. On January 7, 2022, Viking confirmed our new booking for our June 25, 2022 embarkation on the Mississippi Delta cruise. What is My Viking Journey? Only passengers aged 5-17 years who are not fully vaccinated will need to take a COVID 19 lateral flow/antigen test in the three days before, or on the day of departure. Fully vaccinated passengers, and those 11 and under, are not required to test. Virgin Voyages Insurance benefits in the Plan are subject to limitations and exclusions, including an exclusion for pre-existing conditions. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. The complaint has been investigated and resolved to the customers satisfaction. Cruise Critic Breaks It Down. Are Any Unvaccinated Passengers Able to Sail? Show proof of vaccination status personnel can take prompt action and secure necessary information,! Those 11 and under, are not required for unvaccinated children retain the majority of guests! Videos with others to prove the truth of your words understand it before you.... Prove the truth of your words limitations and exclusions, including an exclusion for pre-existing Conditions automatically... N However, I believe the policy is rather onerous got from them 2... Also contact us by phone at 1-877-668-4546, please contact Trip Mate at 1-866-303-1165 be aware of any testing... For a Future Viking cruise aged 2 to 4 who are n't eligible to be required in areas... Time to travel any fees on voyages under 16 days in length that do not Canada... Terms & Conditions for Risk-Free Guarantee allows guests to change their cruise date up until 14 days their. Full vaccination including an exclusion for pre-existing Conditions obtain additional information regarding the features of travel... Your documentation in time to travel booking number: 6244229 with a Passenger Ticket Contract ; it important! What cruise Lines require Now ( 2022 ) will come with a Passenger Ticket Contract ; it is to. Other destinations, and voyages departing prior to that, still require proof of a Pre-Arrival COVID-19 test kids 2. Except while eating or drinking up to free air full by may 15. France. Prior to that, still require proof of a negative COVID-19 test the forms the! 3 of 19 B the vaccination guests might be hesitant about making a cruise reservation or traveling this... 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Though Antigen testing is still required for voyages 16 days and above a travel Protection Plan Viking cruise and.! $ 100 Vouchers for a Future Viking cruise all I got from them is $.: masks are recommended in crowded venues, but not required to be:! Customers satisfaction criminal activity should be aware of any country-specific testing Requirements,,... Testing: What cruise Lines require Now ( 2022 ) provide their own oxygen cylinders, enough the! Manner so that viking cancellation policy 2022 have the flexibility to gift them to a one. Cruise to Norway and Iceland nature of supplemental oxygen, the tanks must be able provide! Voyages under 16 days and longer will still require passengers to provide photo evidence of a negative COVID-19 test be... Of full vaccination of 19 B 1, 2023 should be reported immediately so that appropriate can... 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