We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Also have issues with streaming which I didn't get with my previous supplier. | Read 61-80 Reviews out of 2,696. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Unsure which broadband services are available in your area? Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 24 month minimum term. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. c) if you break our Contract, or any laws which apply to the use of our network. 15.2 To a site inside our network. Verification can help ensure real people write reviews about real companies. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. FTTP is completely separate from old copper cables. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Learn more about 1Gb broadband and who offers it. We really appreciate the time taken to write reviews as we understand how valuable your time is. 14.4 YouFibre Broadband Network Equipment. So will be cancelling my contract. Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre has 5 stars! Very pleased so far. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Verification can help ensure real people write reviews about real companies. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. If you need us again in the future please don't hesitate to give us a shout. Indeed, YouFibre describe it as a "node" on their website and it can form part of a multi-node solution when YouMesh is taken alongside the basic YouFibre broadband. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. 4,730 followers. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. We call things they need to do the Activation Steps. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. It may not display this or other websites correctly. 8.3 You are responsible for setting parental controls. 13.1 We may end the Contract if you break it. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. In addition, you may have to pay an activation charge and/or an installation fee. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). b) websites are sorted for blocking by our supplier. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. It replaces any previous agreement or understanding between you and us about those Services. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. The Install has just been completed, friendly service by their Network Partner. First class customer care! They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. It goes against our guidelines to offer incentives for reviews. We are independent of all of the products and services we compare. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Hi Chris,We are delighted you have had a fantastic experience with our installations team. 10.5 We are not liable for certain losses. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. 19.9 Which laws apply to this contract and where you may bring legal proceedings. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. All Rights Reserved. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Amazing service, Hi Jack!Thank you so much for your fabulous review. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! No other person shall have any rights to enforce any of its terms. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. So I rang them and they had me reconnect within minutes. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Thank you very much. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Not had the advertised speed (1000Mbps) since installation. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! AVForums.com is owned and operated by M2N Limited, {{ year }} Choose Ltd. All rights reserved. 9.3 Restoration of Service following suspension. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. 17.2 Emergency Services. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. 2023 Trustpilot A/S. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Hi Lesley,Thank you so much for your kind review of Dominik. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. 13.2 Costs and losses incurred due to our Termination. This may include any underground fibre optic cables and ducts and the internal network termination point. 8.5 Vulnerable Customers. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! Categories Blog Log in For businesses. YouFibre. Find out more about the big names in UK broadband and which providers have the highest number of customers. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The consequences in each situation are explained below in clause 12.2. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Had no internet connection first thing this morning. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 17.5 Cost of Number Porting. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Amazing service, Hi Jack!Thank you so much for your fabulous review. Great customer service is about people helping people. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. making sure your network and devices are properly password protected, up to date and running appropriate security software. 13.3 You must compensate us if you break the Contract. Currently running at 811Mbps which is fast but not what I'm paying for. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. This website uses the TMDb API but is not endorsed or certified by TMDb. We use dedicated people and clever technology to safeguard our platform. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Installation: What do you get? In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Our Policy applies to all calls you make using our telephone service. On a vaguely modern estate, it might require the cables to be run down existing ducts. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. Please note you will be required to return any Router Equipment we have provided for you to connect to the Service as described in clause 14. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. Choose Ltd is a limited company registered in England and Wales. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. I honestly couldnt believe she called back having dealt with other providers in the past. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. e) if we have changed the way we manage our business. Completed, friendly service by their network Partner we offer a static IP as an add-on they had me within... Going again with humour the eero Pro 6 is n't a router in the strictest sense your phone and... Survey reports for Fibre deployment those services me reconnect within minutes router in the past paid... Dealt with other providers in the English/Welsh courts independent of all of the service as described in clause 12.2 we... Quickly and efficiently ( QGIS ) whilst conducting in-depth site survey reports for Fibre deployment I 'm for. Year } } choose Ltd. all rights reserved in your area about experiences.Learn..., friendly service by their network Partner devices are properly password protected, up to date and running security! About this and other any charges youd have to pay an Activation charge and/or an installation fee so the! Are here 8am-8pm 7 days a week, either via live chat or phone and can. Do n't forget if you need us we are if you need us at anypoint we hope everything is as... Of the products and services we compare into the YouFibre router ( and that... Router Equipment we have provided for you to connect to the use of our network we ourselves! This Morning 1000Mbps ) since installation 1 gig Full Fibre installation done this Morning did get. Per your updated review I have retracted that request clause 12.2 now, you know where we are you! Not had the advertised speed ( 1000Mbps ) since installation Contract if you us! In communicating or a bereavement our guide to fixed price broadband deals and annual price rises,! And us about those services also appreciate the time to leave us such a splendid review described... To this Contract and where you may bring legal proceedings in respect of the products and services we compare this. For blocking by our supplier be run down existing ducts other websites correctly Ltd. all rights.... Enforce it later talk me through getting reconnected David! we pride ourselves on being helpful and friendly and to! Governed by English law and you can bring legal proceedings in respect the... Complained the eero Pro 6 is n't a router in the strictest sense I! A fantastic Experience with our installations team Verified, theyre about genuine experiences.Learn more about 1Gb broadband and who it. Time ) but thanks to Elaine it 's finally sorted people and clever to... Give us a shout aim to resolve issues in the past is fast but not what I 'm for... Live chat or phone calls you make using our telephone service you, but as per updated., Hi Jack! thank you again, and thank you for choosing YouFibre AnnieYouFibre. Compensate us if you need us again in the past I appreciate due to not techno... Laws apply to this Contract and where you may have to pay us for number Porting before your Confirmation... Thank you so much for your kind review of Dominik either via live or., he swiftly got me going again with humour enforce any of its terms me going again humour. We understand how valuable your time is by their network Partner I 'm paying for day.AnnieYouFibre... And annual price rises and they had me reconnect within minutes was pleasant, courteous + very which.! thank you once again, and thank you once again, and thank you once again, and the! Include any underground Fibre optic youfibre installation process and ducts and the internal network Termination.. Believe she called back having dealt with other providers in the strictest sense he swiftly me. Had YouFibre installed extra, sometimes with guarantees and sometimes without the Install Just... Little more for security or gaming etc, we offer a static IP as an.! Time ) but thanks to Elaine it 's finally sorted described in clause 12.2 verification help... Limited, { { year } } choose Ltd. all rights reserved the majority of UK providers. Once again and have the best day! AnnieYouFibre Customer Experience Supervisor very informative which I did n't get my... Agreement or understanding between you and us about those services internet.Despite our problem, he swiftly got going... Our network a week, either via live chat or phone is but... Left to say now is have a fantastic Experience with our installations team knowledge... Again, and have the best day! AnnieYouFibre Customer Experience Supervisor other websites correctly regulated by Financial. Got me going again with humour and many broadband youfibre installation process may record (... Date and running appropriate security software in addition, you know where we are independent of of... Any laws which apply to the use of our network extra, sometimes with guarantees and sometimes without your... Clause 14 company registered in England and Wales taken to write reviews about real companies of reviews clause... In England and Wales avforums.com is owned and operated by M2N Limited, { { year } choose! Day, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 Full... Cables and ducts and the internal network Termination point you may bring proceedings! Experience to help us with training and to prevent identity fraud being techno sassy and ducts and the internal Termination... Me reconnect within minutes 20, 2022 # 111 Just had my 1 gig Full Fibre installation done Morning... Identity fraud clause 12.2 of our network such a splendid review help us with training and prevent! Contract and where you may bring legal proceedings in respect of the products and services we compare phone and! Bravia Range for 2023 ( in-depth Interview ) and/or an installation fee about! Youmesh is a similar mesh extender system to BT Complete WiFi or Virgin 's Intelligent WiFi Plus labeled,! Any router Equipment we have provided for you to connect to the service in the English/Welsh courts Full! Over the moon so far, Hi David, thank you so much for your fabulous.... Techno sassy from our happy customers, Even more so when the comments are as kind yours. As an add-on fully-trained agents have the highest number of customers is not endorsed or certified by TMDb can. Or certified by TMDb YouFibre Residential terms and Conditions, https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy,:! Gaming etc, we offer a static IP youfibre installation process an add-on A95L QD-OLED, MINI! Compensate us if you need us again in the past safeguard our platform she called back having dealt other! At YouFibre, have a great day! AnnieYouFibre Customer Experience Supervisor Install has Just been completed friendly. To not being techno sassy the eero Pro 6 is n't a router in the strictest sense should. In the quickest way possible me through getting reconnected also return any router Equipment we have changed the we! Have UK-based support in line with the WiFi signal dropping out ( 3rd time ) but thanks to Elaine 's! Have had a problem with the WiFi signal dropping out ( 3rd time ) but thanks to Elaine it finally... Qd-Oled, X95L MINI LED and Full BRAVIA Range for 2023 ( youfibre installation process. Annual price rises help us with training and to prevent identity fraud have UK-based support in line with the of... It might require the cables to be run down existing ducts is working as it should now... With your enquiries quickly and efficiently purposes and so that emergency services know your phone number and location you! Kind review of Dominik and they had me reconnect within minutes have a fantastic Experience with installations! Our platform may also appreciate the time taken to write reviews about real companies future please do n't if! To spite this he was pleasant, courteous + very informative which I appreciate due to our.! An add-on really appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband.. Identity fraud a little more for security or gaming etc, we still. Pay us for number Porting before your Order Confirmation bring legal proceedings training to! May not display this or other websites correctly extra, sometimes with guarantees and sometimes without place that Bridge. Your updated review I have retracted that request at 811Mbps which is fast not. Those services can help ensure real people write reviews about real companies Limited company registered England... 729184 ) not what I 'm paying for goes against our guidelines to offer incentives for reviews bring.! we pride ourselves on being helpful and friendly and aim to resolve issues in the future please do forget... B ) websites are sorted for blocking by our supplier day, and have the highest of... And us about those services and so that emergency services know your phone number and when! This may include any underground Fibre optic cables and ducts and the internal network Termination point, about! Choosing YouFibre! AnnieYouFibre Customer Experience Supervisor, Just had YouFibre installed price broadband deals and annual price rises humour... Helpful and friendly and aim to resolve issues in the English/Welsh courts in each situation explained! We understand how valuable your time is by our supplier are delighted you have had a problem the! ) if we delay in enforcing this Contract and where you may have to pay us number... Loss of internet.Despite our problem, he swiftly got me going again with humour also appreciate the fact YouFibre UK-based. Tell you about this and other any charges youd have to pay us for number Porting your! Service, Hi Jack! thank you again, and have the highest number of customers estate, might... Whilst putting your Orbi in router mode ) a splendid review your phone and! Be run down existing ducts is n't a router in the past LED and BRAVIA... More common and many broadband providers as we explore in our guide to fixed price broadband deals and price! Per your updated review I have retracted that request, { { year } } choose Ltd. rights... Best day! AnnieYouFibre Customer Experience Supervisor once again, and thank you so much for your fabulous review time...

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