He also helped with a room change for another adult travelling with us. Star Class Producer Suite Swim Out. BY FAR the most disappointing dinner reservation process we have ever experienced. Yonathan is the best! Amazing resort, enjoy the staff Yonathan was the best and also the shows. 97% of travelers recommend this experience. Hi any advice on the best time to try and get into the restaurants? Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. The beach servers were the friendliest. Blue Diamond Hotels and Resorts Inc. All rights reserved. We are looking forward to your next visit in the near future. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Our chef was entertaining and great. more. and our Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We are glad to know that our resort and crew exceeded your expectations. The Associated Press contributed to this report. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. We ended up getting that fixed on day 3. Here, you can call the shots! The kids enjoyed the grotto bar. from one central panel. We waited for an hour and half the next time and were seated by 9 and ate by 10. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). The alternative was to pay $$$ for a private meal and wine to ensure a sitting. This material may not be published, broadcast, rewritten, or redistributed. I was at the resort for six days and still did not make it around to all of the restaurants. Red flag says our whole stay. Reserved exclusively for Adult Scene gues. From the moment you make your grand entrance to when you take your final bow, and any time in between, our glitzy lobby bar stands ready to serve you freshly made cocktails, delicious wines, and your favorite beers. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. We appreciated the location near the pools, the burger bar and the Italian restaurant. This was a daily occurrence. The perfect A-lister escape, this adults-only, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS. Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat Cuts for Sale, cooked to perfection under your direction. A body lies in the street in Cancun - as the town is gripped by . The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Is parking available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. This was a family vacation with 2 adult children and an 11 year old. The resort itself is only a few years old, and we really liked the clean, modern design of the rooms and the facilities. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Flow Rider. On Tuesday, authorities found one man bound and shot to death. At no time during check-in were we told where everything is or how the restaurant situation should go! 94% of travelers recommend this experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The staff here have been outstanding. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. Planet Hollywood Costa Rica. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. Planet Hollywood Beach Resort Cancun delivers on the traditional all-inclusive concept as we know it with food, beverages, and most activities included. I have been to numerous all-inclusives that serve up the exact same dishes in . Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Our kids did mini golf once. The best night for entertainment was the Queen tribute. The beach has incredible soft white sand and beautiful turquoise water. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Reserved exclusively for Adult Scene guests. Yes, free parking is available to guests. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offer any business services? You will get more bang for your buck. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. One night we went right at 6 again. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! The bartenders are all amazing and friendly. We are pleased to know that you enjoyed our facilities and activities. We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! The buffet was good. We also received three. Blue Diamond Hotels and Resorts Inc. All rights reserved. We've created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. We found the food and drink to be good. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. The bodies of two men dismembered in plastic bags were also located in a separate spot. Soak up the sun at exclusive beach and pool areas, indulge at the PH Spa, and . All Rights Reserved. A passport is required, as usual, and that is about it. Explore 292 suites, stunning wedding venues, eight . There's a sports bar, Overtime Bar and Grill. Ill start off by saying that this is my first time writing a review about my vacation experience. Enjoy a cool drink with unbeatable views of the sparkling waters of Costa Mujeres and feel just how good it is to be a star. We would think twice on Star Class in doing it again. We are a family of 4 and usually prefer to eat later as in 20.00/21.00. Bottom line is save your $$ and just tip well to the other employees. The beer is always cold and the big event is always on at Overtime Bar & Grill. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The food was so so. Our experiences at the restaurants were mostly good. 98% of travelers recommend this experience. Great idea for the Resort but poor management and execution. Queued for an hour and a half only to be told the upper classes had already booked over 80% of the tables without needing to physically queue. This property looks toward Isla Mujeres but is far from Cancun's hotel zone. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. Carretera a Punta Sam, SM006 MZA 002 LOTE 07-08, ZONA . The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? I did the "STAR PACKAGE" and I can tell you it wasn't worth it. Let our collection add to yours. He also helped with a room change for another adult travelling with us. But despite arriving early we ended up eating our meals in the dark. Upon check-in we're given the wrong room. They did not love it. We had to wait but probably only 45 minutes. The lazy river and flow rider were excellent. Located at the base of Peninsula Papagayo in Guanacaste, Costa Rica, Planet Hollywood offers a fashionable all-inclusive vacation surrounded by natural wonders and only-here experiences. Had an issue we weren't happy with, but your wonderful customer service crew handled it well above our expectations. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Been here 2 days so far. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. complimentary bottles of wine in the room. An Autograph Collection All-Inclusive Resort. Best customer service! We are glad to know that our resort and crew exceeded your expectations. Grab a drink, sit back and enjoy the beautiful view! However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. We are looking for your next visit in the near future. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. It was much louder. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. But really wasted his afternoon. Some seaweed. We had a humidifier brought up and it did help. However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. So, the hotel is very nice. The staff went above and beyond to make sure I was a happy guest. Also there was rarely popcorn there which did disappoint the kids. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). We have nothing negative to say about this resort except we dont want to leave. Besides a couple of waiters at the So Cal restaurant, service was not up to par. Be sure they will be even more motivated. We hope to receive you again very soon. All Rights Reserved. Service was good but not great. I hadnt read reviews so this was entertaining and unexpected. in the morning. Chichen Itza, Cenote and Valladolid All-Inclusive Tour, Captain Hook: Pirate Show and Dinner Cruise in Cancun, Private Yacht 46ft Sea Ray Snorkel up to 15 pax 23P2, Private fishing charter Bertram 31ft 6 pax max if you don't fish you don't pay, Hip Hop Sessions Boat Party Cancun (Adults only), Coco Bongo Cancun Gold Member VIP Night Out by After Dark, Sailing Experience to Isla Mujeres in a Catamaran with Open Bar, ATV Jungle Adventure with Ziplines, Cenote & Tequila Tasting, 5-in-1 Cancun Snorkeling Tour:Swim with turtles, reef, Musa,shipwreck and cenote, Private Yacht Rental Sea Ray 46ft Cancun 23P3, Private Yacht - 46 ft SeaRay Cancun Bay Snorkel 23P4, Luxury Catamaran and Snorkel. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. Live the VIP experience and dance the night away in paradise. Punta Sam, Carretera, SM 006, Mza 002, Lote 7-8 . Guy's! Our star-worthy experiences are turning heads. We overlooked the less appealing parts and just enjoyed the weather and time together. Immediately upon walking into your room, you are greeted with a purple LED graphic of the PH logo on the floor that sets the entire rooms mood. If the system detects something that potentially contradicts our. Been here 2 days so far. They werent appealing when it was so nice outside. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. It was a really long shuttle 1.5 hours on way there. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, facials and manicures and pedicures. There was also zero offer for compensation based on our failed experience in the first 20 hours. Went to try to eat at the steakhouse and after waiting in the line there for 40 minutes , with no staff at all letting anyone in line know about a wait time I might add, we get up to the front and were asked for our reservation. You must take the test no more than three days before your flight. They never did the arcade or trampoline park. 1. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. The good: We arrived to applause as we entered. So we finally left after the last time as it didnt seem like it was going to be fixed. We have nothing negative to say about this resort except we dont want to leave. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Ricky ordered us chocolate covered strawberries and champagne for our room which was most appreciated. Stay connected while youre away with a suite of tech-savvy services. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Unlock Member Rates! They werent appealing when it was so nice outside. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Star regards, Jonathan Iriarte Genera Manager, Hotels near Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Features, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Pool, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Rooms, Preferred Hotels & Resorts in Costa Mujeres, Hotels near Playa Mujeres Trips and Tours, Hotels near One Spa at Finest Playa Mujeres, Hotels near (PCM) Playa Del Carmen Airport. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Staff and tourists near the Mexican resort city of Ca We overlooked the less appealing parts and just enjoyed the weather and time together. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Get A-list treatment when you upgrade to STAR Class for access to exclusive areas, preferred room locations, and more. Other times guests would help who had learned the tricks. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. We're told it's 1st come! We ended up getting that fixed on day 3. We are not Star Class and have had no issues getting into them. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Make your grand entrance into the ultimate beachfront vacation, starring. The meal was great. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. PH Splash Park. There was no lighting outside in the evening. The kids enjoyed the grotto bar. Good hotel, average food, horrible Star Package experience. This is the version of our website addressed to speakers of English in United Kingdom. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. 3:00 pm, Check-out: Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. The property is big so many different pool options. Queuing arrangements for lower class guests need to be addressed. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. The alternative was to pay $ $ $ for a private meal and wine to ensure a sitting 2 children. Cook Chef Covles at the PH Spa, and more 002, 7-8. 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