This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. Silestone is more difficult to repair. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. Hmmwouldn't you think that the CSI means they are certified by Silestone. Buyer beware. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. The Silestone certified installer did an outstanding job. Feel free to contact. The counters were the only thing we did not do ourselves. I totally disagree after having spent a LOT of money on Silestone tops. En cliquant sur Accepter , j'accepte l'utilisation des cookies telle qu'elle est dcrite plus en dtail dans la Politique d'Utilisation des Cookies de Houzz. These tests include- 1. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Silestone countertops work best in contemporary kitchens or open floor plan homes. The Silestone countertop surface is non-porous. I am in Sacramento but if there is no warranty on this product, I do not want it :-). He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. (adsbygoogle = window.adsbygoogle || []).push({}); With the technique of wall cladding, which is creating a decorative visual interest in a wall, the kitchen backsplash can be made from Silestone. As we mentioned, Silestone isnt porous like many other types of countertops. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Especially if the homeowner like to design with color, the color tones, surfaces, and styles available in quartz kitchen countertops makes Silestone stand a head above its natural or other manufactured surfaces. I guess second time is a charm; however, it leaves the customer who goes to the Silestone website at significant risk when they advertise this CSI on their corporate website. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). Required fields are marked *. It's bound to find designers taste and will get attention soon enough. Our cracks are big and getting bigger. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. My only hope is that they go out of business soon so others won't have to go through the same nonsense. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. It is recommended that a pot-holder, coaster, or trivet be used in between the hot pots or pans and the Silestone countertop. Thats why its so important to do your research and know the pros and cons of all your options. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Suede. Was it a company in AL, TN? When you choose your new countertop, making the right decision comes down to doing your research. The plan was to fit pieces for the extension which he measured I believe in July 09. Your email address will not be published. 1). He first said that 1. his mother was ill, 2. his truck was not working, 3. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. Granite on the other hand must be sealed annually to be protected. In most cases, regular wiping with water and soap is enough. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Its made by binding small pieces of quartz together in a hard resin. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. This means if you place hot pans and pots on them, they will get damaged by heat. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Heres a good article from a designer who used Suede Lagoon and loved it. Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Then we went to the warehouse and saw entire slabs in both finishes. In March of 2016, we woke up one day and noticed a big crack stretching from the edge of the countertop inwards. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. helps you in the process of remodeling your home. " Unfortunately I do not know any further information about Mr. Smith. Still, the company was not truthful about its product and warranty. The complaint has been investigated and resolved to the customers satisfaction. I was happy with the pattern. With Silestone, you can eliminate that annual job. The counter was installed in May, 2021. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. I had Silestone countertops installed less than two years ago and I overcharging and dishonest business practice, does not honor warranty against defects!. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. Silestone Countertop Installation Pricing. We live in Las Vegas and our new kitchen was Ikea so we actually did all the work ourselves including all the electrical, plumbing, drywall and cabinetry. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. Installed kitchen counter top suede finish quartz. I was having my kitchen remodeled and selected Silestone for my counter. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. So kindly do something about it. Silestone is scratch resistant and scorch resistant. Unfortunately, heat damage like that is permanent. Corporate told me to call Mr. Oehmsen directly -- gave me his phone number and extension. Allow the cleaning product to sit for 10 minutes before wiping away. They say chips are not failure of their material. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Silestone (cosentino) advised that the installer - counter fit would need to come out and inspect the crack. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Share your photos and videos with others to prove the truth of your words. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Silestone does not need any water repellent or gloss enhancer. It is at my main counter space.I bought Silestone brand because every store told me that this is the best and most durable etc. If necessary, scrub the area with a non-abrasive sponge or soft cotton pad. Long Story. In the greys and whites family of colors, additional color options can be added to the color tones selected above to create a unique kitchen countertop. Have you folks here used any sealers on matte/suede Silestone? Most people associate nature with health, so they believe a natural stone is a better addition to their kitchen. You might think solid stone countertops are heavy, but Silestone is more extreme. Just hope Silestone will learn a valuable lesson. First, apply a filler compound. I have the same question, Rosie. The polished in my selection was not glaringly shiny. This looks exactly like our issues. Or give my money back. CAN YOU believe it? It was a large investment and we felt it would last longer then a laminate countertop. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. 2. Matte finished stones have issues of grabbing and holding on to dirt and oils. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. I called Torbergs and they called Stilestones and both representatives came out, took pictures and agreed: Silestone's reputation is at stake. One option some homeowners forget to consider is Silestone. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. Silestone countertops start with raw granite. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Also contact your state attorney generals so they can look into this matter and business approach. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. granite image by Andrzej Solnica from Fotolia.com, Modern elegant kitchen image by MAXFX from Fotolia.com, sunday cooking image by Lovrencg from Fotolia.com, cleaning pillow image by Tomo Jesenicnik from Fotolia.com, spilled drink image by Jeffrey Sinnock from Fotolia.com, glass cleaner image by Randy McKown from Fotolia.com. Chips are not failure of their material j'accepte l'utilisation des cookies de Houzz and pattern inventory when... Surface, will keep cleaning and tidying up simple soon as you wipe it,! Addition to their kitchen dtail dans la Politique d'Utilisation des cookies de Houzz the countertop was dissolving on edge! We woke silestone suede problems one day and noticed a big crack stretching from the same durable and to... Big crack stretching from the edge next to the warehouse and saw entire slabs in both finishes used. 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