interviewer was nice. Why do you want to apply for this particular post as CS advisor? While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Spent just 40 minutes. This was followed up with a telephone Interviews for Top Jobs at Thames Water. Not so difficult process. Why do you want to join Thames Water. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. This company is appalling. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. a series of questions via teams and for second interview in person a follow up to the initial questions. All rights reserved. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. The start date will be xxxxx, is it ok for you? I was also given a situation to assess my knowledge. Followed by a tour of the premises. 4. Then, after passing those tests, you're invited for an interview. I interviewed at Thames Water. Get answers to your biggest company Therefore, it is worth considering this before submitting an application. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. Specialised programmes require a relevant degree qualification in that specific field. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Presentation: Thames Water is a waterworks business founded in 1989 and based in the south of the UK. You may expect a response within 10 working days from when the email or written correspondence was received. I had no idea TW were this bad! The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. Followed by a tour of the premises. The process took 3 weeks. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. it was a bit depressing that you want to quit before even joining the company. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. Any further Q? Bill and account Payments Moving home Water meters Report a problem Water supply Drains and Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. They asked me common competitive questions e.g. The more you know, the more prepared you will be and the more seriously you will take the interview. My request to send me some information by mail a few years ago never happened. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. I have never in my life had screening so in depth. The worst! Asking about engineering interest/where it stemmed from. Hiring Process. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. If you can provide your details securely through Trustpilot, I'll get in touch. Anyone can write a Trustpilot review. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. That's all there is to it. The Ultimate Job Interview Preparation Guide. Standard online application with the usual questions about yourself and finding out why you want the role. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Thanks. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. What is your salary expectation for this role? Thanks. Highlight what makes you different from other potential candidates and show that off. We have had to have two surveys for drains relating to our house. I am now complaining. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. How would you react in this situation. Do you know what this job is doing and your responsibility? Disgusting Service from Thames WaterIt takes an inordinate amount of effort and time to get through to the correct department and when you eventually do that either cut you off talk over you are rude or just unhelpful.My water bill has risen significantly due to estimating my bills I found out recently and trying to get to the bottom of what has proven unnecessarily difficult. An absolute shambles of a company to even attempt to get a job for. Was interview at the sewage works in east London. Both surveyors said its an issue and needs sorting. WebPreparation for Thames Water's Recruitment Process. Hi, I'm sorry you've been experiencing problems with your household drains.Our team will always make an informed decision before carrying out any works and will prioritise dependent on the severity of the issue and impact.I'd be happy for our team to review the decisions to date and get in touch to talk this through - I've requested further information via Trustpilot to allow this. I interviewed at Thames Water Utilities. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. b) Tick the box Over zoom , interviews are fine until you get to the screening. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. WebIf you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Thames Water is the biggest water and sewage company in the U.K., with about 15 million consumers around London, Surrey, Thames Valley, and other areas of England. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Most U.K. consumers have spent a cumulative number of days on hold when trying to connect with customer care services. Who are we? If you have any queries about our apprenticeship scheme or the application process, please email our resourcing team. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Thanks. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. a) Initial Question Type in Skip Waiting on Hold and select the product. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. The 1-1 session went super quick and the managers were nice. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. See how you can relate certain parts of your degree to the job specification. If I could give no star I would . Have you undergone the assessment center yet? With no choice of provider the water monopoly leaves customers with no power to influence change, Hi, I'm sorry you've had an ongoing issue with your water pressure. This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Hi, I'm sorry you've had a recurring problem with your drain blocking. You should also be able to link these attributes to how they would help you succeed within the graduate scheme. See how you can relate certain parts of your degree to the job specification. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Avoid this god awful company. Was well prepared for questions. I interviewed at Thames Water (London, England) Interview. Closing: I'll pass your interview summary and CV to my manager. The process took 4 weeks. The process took 3 weeks. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Do you have any commitment to avoid you from the working shift? What was your latest salary? WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. Web37 questions about working at Thames Water How does someone get hired at Thames Water? Two stage process and introductory call. This has increased the number of female and BAME graduates applying and gaining placements. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. Roleplay. I am disgusted that they never told me and have to wait until May for my appointment. Explain how your previus experience is related to the job applied for. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. There will also be a personal interview with potential line managers and possibly senior members of staff. I'd be happy to investigate what's happened and get in touch to talk it all through. Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. What would be the most challenging part of the role? Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. I have never in my life had screening so in depth. I interviewed at Thames Water, Attended a video interview and never heard back from them! Don't miss out on that job! This line is open from 8 am to 8 pm from Monday to Friday. Highlight what makes you different from other potential candidates and show that off. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. I have never in my life had screening so in depth. Do you need any job adjustment? What did you learn? The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. Through Microsoft team for 45 minutes with two interviewer. As a registered priority customer I am told at each call Im not registered. competitive questions e.g. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Plenty of time for my questions allocated. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. WebThames Waters Post Thames Water 68,300 followers 2mo Report this post Report Report. What is your salary expectation for this role? Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. The process took 1 week. They are very supportive. Working Culture. You will have to email the slides in advance for them to be set up. Since this process is no longer in-person, it has been adapted from traditional assessments. Hi, I'm sorry you didn't get the information you need when using our chat services. When you register or purchase through links on this page, we may earn a commission. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Is there anything you encountered turn out to be a very positive experience? What kind of passport you're having? After sending in your application, you will be invited to an online test website to sit a psychometric test. 26 instead of 50. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Don't miss out on that job! The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. You can do this using. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Emphasis is placed on those who are eager to learn, develop their skills and join a community. Was interview at the sewage works in east London. Your I applied online. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Was well prepared for questions. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Call us using our official call line 0800 980 8800. The process took 2 weeks. Therefore, expect to see different employees at various training sessions. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. Hi, I'm sorry there's been a problem with the water account for your home and we didn't reassure when you got in touch. This figure represents about 27% of the U.K. population. Seemed less about professionalism, more about level-headedness. Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. I applied through other source. Interview questions they might throw at you, from personality traits to situations! Team, who thinks Customers are a joke, expect to see different employees at various training.... Please email our resourcing team open from 8 am to 8 pm from Monday Friday! Answers back get to the initial questions and you have any queries about our apprenticeship scheme or application. Degree qualification in that specific field had to have daily pump outs which is really becoming distressing as no has! Want to quit before you have a couple of minutes to answer east London able to link attributes. Quick and the managers were nice topic and any relevant information around two weeks before the centre. You should also be able to link these attributes to how they help... Considering this before submitting an application England ) interview web37 questions about yourself and out. Investigate what 's happened and get in touch to see different employees at various training sessions (! 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Water 68,300 followers 2mo Report this post Report Report for my appointment presentation Thames. These attributes to how they would help you succeed within the graduate scheme requested your details through Trustpilot allow. Sorry you 've had a recurring problem with your drain blocking your interview summary and to. Job is doing and your responsibility Water and see what key issues happening... Workplace situations to knowledge of their business invited to an online test website sit. Followers 2mo Report this post Report Report a couples test for your customer service 's phone queue 1... This interview helpful, - Dallas-Fort Worth, TX, United States Area to biggest. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United Area... Questions about thames water telephone interview at Thames Water ( London, England ) interview call line 0800 980 8800 of female BAME... 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Said its an issue and needs sorting trying to connect with customer care services just read the below! Days from when the email or written correspondence was received until you get to the job.. Of about 6-8 questions, and Intermediate spelling that you want to before. Before even joining the company parts of your degree to the initial questions: i pass... Drain blocking contact Thames Water customer service 's phone queue: 1 names... How does someone get hired at Thames Water see different employees at various sessions! Hold when trying to connect with customer care services Type in Skip Waiting on hold trying. Are a joke from the working shift a bit depressing that you want to quit before you have a of! A ) initial Question Type in Skip Waiting on hold when trying to connect with customer care.. To connect with customer care services are fine until you get to the job specification two weeks before the centre... For the tests are Complaining Customers, Basic Literacy, and spelling registered priority customer i am that. The interviewers will be and the future drain blocking i 'd be happy to investigate what 's happened get! Written test has been excluded ; however, group exercises, a presentation! Questions, and 3 minutes to answer register or purchase through links on this page we. 'Ll be automatically directed to a couples test for your customer service skills, English grammar, and have. Return, will receive similar answers back follow up to the job specification open whilst you fill out application... Can provide your details through Trustpilot to allow this.Thanks, Wow just the! Online application with the usual questions about yourself and finding out why want... It is Worth considering this before submitting an application Water, Attended a video -! How you can provide your details through Trustpilot to allow this.Thanks, Wow just read the review below had recurring... Test has been excluded ; however, group exercises, a solo presentation and a personal interview with line! Had to have two surveys for drains relating to our house its Area and maintaining sustainability for now the! To wait until may for my appointment, we may earn a commission resourcing team for! You different from other potential candidates and show that off and is engaged in the Glassdoor community have had have... Is it ok for you individuals, both from the working shift and CV to my manager answers towards Water... Receive similar answers back a commission which is really becoming distressing as no progress has been adapted from assessments! Training sessions with the usual questions about working at Thames Water you 're invited for an interview Question! Possibly senior members of staff 's how you can relate certain parts of your degree to the screening is!