Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. Also, theyre currently sold out of my size, so. Click Manage settings for more information and to manage your choices. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. 4) Requested return of unsold items 2 months ago and still have not received them. This is based on anonymous employee reviews submitted on Glassdoor. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. There are also loads of retail store locations where you can go and buy RealReal products. The payment is often collected when you receive your order. Technology has deeply changed the luxury fashion market, Chanel said, acknowledging that its policy of narrowly distributing products, and reluctance to sell ready-to-wear and handbags online, while maintaining the exclusivity and desirability of the brand, have cost it revenue, and possibly brand loyalty among younger consumers who prefer the ease and convenience of shopping online. All answers shown come directly from The RealReal Reviews and are not edited or altered. Chanel Inc.s ongoing litigation alleging luxury resale platform The RealReal It looks like they valued it at $400 (tax is 13% assuming you are in ON) and $52 is 13% of $400 which means they charged you 15% duty. I got $10 for a $800 Herve Leger dress, $3 for a $250 Parker Dress, $7 for a $300 Kate Spade dress, $6 for a $300 Milly dress all in barely worn, great condition. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. Keep in mind that promotional site credit refunds that have an expiration date are valid until the original expiry date. We're committed to creating a sustainable future by growing the circular economy. Were independently supported by our readers and we may earn a commission when you buy through our links. Really bad experience with real real. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. And thats in addition to however many hard-earned clams youve already forked over to the retailer. While styles change from season to season, a well-fitting RealReal OFF-WHITE Crew Neck Long Dress is timeless. Or the middle person who helps steals thing from you. I provided TRR the url for what was "lost" in the last shipment.These are the exact shoes that are now missing. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. Verification can help ensure real people write reviews about real companies. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. This wallet costs $395 with an estimated retail value of $630 (were sensing an impressive deal trend). Best of all, it's really inexpensive to do. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. After this - I am hesitant to trust TRR with anything that I own! The customer service is very unprofessional, Complaints on file state issues with lost or misplaced merchandise. Please use a valid email. Or, follow this link on your iPhone. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. They still cant give me a solution. It's at the Customs Officer's discretion. Opinions expressed by Forbes Contributors are their own. 8,739 Reviews. Boxes or APO/FPO addresses. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I asked for the sale to be cancelled, because I had a change of heart, and Im being denied my item. Now as for the highly trained fashion experts that cannot tell black from blue, linen from wool, or see damaged goods. Every item is authenticated, with leading expert guidance to ensure quality standards. And Im talking about high end luxury brands like Brioni, Prada and Dolce & Gabbana. All I receive are canned "auto-bot" replies saying "we are working on it". Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. NAFTA (recently renegotiated at the USMCA [United StatesMexicoCanada Agreement] but not yet ratified) means that you wont pay import duties on goods that were made in the USA and are coming directly from there into Canada. I expectvthem to beore thorough on a no return item. So no - I don't accept their "response". 0:00 / 11:15 Intro Should you buy THE REALREAL from AUSTRALIA? Download our app to shop and sell. The dress comes with tags and a crew neck. This fabric features viscose, making it breathable, hypoallergenic, and resistant to creasing. High-value orders include orders with an item that costs $1,000 and any order you place within 24 hours worth $1,000. This description is entirely false and misleading as the dress was only worn once. $116 is nothing. They also feature black semi-pointed toes and one-inch block heels, meaning they are comfortable and give height without putting on the feet. Dont give them anything please. Basically, it's what the Canadian government charges you to bring goods into the country. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. I have purchased a pre owned chanel jacket from. Check out these other popular brands: They do not listen to you. The RealReal ranks 4th among Discount Clothing sites. They dont answer me. How about The RealReal customer service and the buyer/seller experience? Id question the government charges. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. BBB is here to help. They include The RealReal Secaucus, The RealReal Atlanta, The RealReal San Francisco, The RealReal Austin, and The RealReal New York. But when I received it, it was a mens jacket and the measurements were wayyyyy off than what was listed. 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Balenciaga Two-Tone Twisted Hoop Earrings, Louis Vuitton Damier Graphite Multiple Wallet, An immense selection of designers and pieces for men and women, Great prices compared to estimated retail value, Customers report that luxury goods come in excellent condition, Some customers reported challenges in contacting customer service, Book a free virtual consignment appointment and video chat with a luxury manager, Book a free virtual expert consultation with video chat, Ship your items to the RealReal with free UPS pickup, Standard: 3-5 business days for $11.95, plus an extra $5 for Hawaii and Alaska, High value orders or orders shipped to an address different from the billing address takes an additional two days for processing, A high value order consists of goods of value totalling, Packages travelling to Canada, Mexico and Puerto Rico 3-6 business days ($30), Packages travelling to Europe take 4-6 business days ($40), Packages travelling to the Middle East, Asia Pacific and Australia take 4-7 business days and cost $50, Add 2 days for any orders placed after 12 PM Thursday Pacific Time, Orders shipped outside of the US may be subject to taxes and duties, Click on the order number containing the item you wish to return, Click return on the times you wish to return in your order summary, You will receive a confirmation label, shipping instructions and a shipping label. Items that do not qualify for discounts will have the phrase "Coupons and discounts are not available for this product" on their unique product pages. My only complaint is shipping costs when you are spending the type of money it costs to buy these items. Looks like some type of liquid was spilled inside the bag. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. I sent The RealReal a Louis ******* handbag for consignment in April 2022. The amount looks accurate to me. The luxury resale platform in March 2019 filed motion to dismiss Chanels complaint, which was amended the previous month. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. To buy RealReal, you need to head to TheRealReal.com. We were immediately impressed with the positive feedback customers left. Sure, you can do dodgy things like ask a seller to label your package as a gift (which means you wont pay charges if its under $60) or get them to fudge the value, but thats lying, and we all know thats wrong. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. Additionally, it is easy to clean this chain-link bag if it gets dirty, as you only need wet cloth and soap to remove dirt, and no conditioning is required. I finally was able to get them to return. Such great finds and prices. Bought a 350. hat that came smashed. I could list so many problems. . Only (3) items were approved for sale by the Real Real. The heels of these shoes measure 1.75 inches, and they come with wheat-rope style round laces and a box. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. I have bought several things from the real real. Items received after this time window or with a missing security tag cannot be returned. Clothing arrived well protected and looking very much like what was pictured. Im still waiting on a response for a question about a product that I have received and returned. For a better experience, please enable JavaScript in your browser before proceeding. Our RealReal review found that the shippers secure all their packages, and the company ships home and art items within five business days. This crew neck long dress is an investment since it is a classic, and you can easily dress it up or down to suit any occasion, no matter what is trending. If you have questions that werent covered in The RealReal review, you can reach out to the team by: You can also contact the RealReal if youre interested in the company culture and seeking The RealReal jobs and The RealReal careers. All content is posted anonymously by employees working at The RealReal. Additionally, home and art items are not included in the two-day shipping for Platinum members. Australia. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). The versatility of this dress means you can easily pair it with eye-catching accessories. I love shopping TRR! The company opened another retail location in Los Angeles in 2018. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. My bad. This is blatant theft and this company should be shut down. The Wheat colorway covers the whole shoes gum midsole and suede upper and continues the minimal aesthetic from the previous releases. Companies can ask for reviews via automatic invitations. Customer Reviews are not used in the calculation of BBB Rating. This money we paid that theyre stealing from is a hard earned money. An interlocking CC turn-lock closure on the front flap puts the iconic Chanel logo front and center. 2023 St. Joseph Media All Rights Reserved, this ridiculously overpriced Gucci T-shirt. She told me I will get at least 200 for each item I am showing to her. I will no longer shop here, as I cannot trust the condition or quality. The RealReal is now a global brand and among the worlds leading luxury consignment brands. Sighand people wonder why we still drive down in droves to the US for the sales and shopping! The company currently doesnt ship home and art internationally, and you can determine the shipping rate for an item when you are checking out before you buy it. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. It seems like they cut quite a high percentage. information. The height of this bag is 5.5 inches, with the width being 7.75 inches and the depth 2 inches. Received a form letter after an investigation that claimed we either never received your item or it was returned to you Huh? I write about retail and the forces that are redefining shopping. Showing all complaints. JavaScript is disabled. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. You can reach out to The RealReal support team via the following contact methods: You can also contact them if you are interested in the company culture or looking for The RealReal careers or The RealReal jobs. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. FIND my item and List it 2. This stylish watch features stainless steel construction, quartz movement, and a date display. Not wrapped in plastic, tissue or bubble wrap. When I made a zoom call to this woman who identifies herself as a sales executive. Im taking it to a leather expert to help with the scratch. Balenciaga is the creme de la creme of Spanish design. They respond with utter idiocy, like a form letter that missed the point. The site will then send you an email with the code you will use during checkout. A faade if their ever was one. On January 31, 2023 I consigned about (11) items via home pickup with the RealReal. Do not consign with them! Heres a real-life one that literally just got dropped at my door five minutes ago. IMO, REALREAL is a big CON JOB! Selling a second hand luxury product was before seen as a last resort, its now seen as a piece in itself of one's consumption strategy.. The RealReal review turned up an easy selling process. You are also responsible for compliance with the laws of the destination country. Orders shipped outside of the U.S. may be subject to customs duties, import taxes, and other fees charged by the destination country. The short answer is: You cant. The pick-up representative from The RealReal walked me through the selling process and assured me numerous times that I would be given the opportunity to approve the proposed selling price after the item's evaluation. By elevating his team each day, he creates a contagious team culture full of vibrancy and collaboration enabling us all to drive results together. You need to check what they valued the jacket at. Expect to pay high shipping fees (50+ CAD) and duties upon arrival . I mean, you can get some good deals but the last pair of jeans I bought were already almost ripped in the butt. No, and this distinction is important. Want amazing offers and news on the latest consumer brands? Your email address will not be published. This subreddit is dedicated to the Canada Goose brand. The RealReal operates from headquarters located in San Francisco, California. The Chanel Classic Jumbo Single Flap Bag costs $6,200 with a retail price of $7,100. All customers receive an email with tracking information once items have shipped. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The RealReal has a fiduciary responsibility and is obligated by law to collect sales tax on orders shipped to U.S. jurisdictions that charge sales tax. 3.7. Packaging of the item was extremely disappointing. Overall, 32% of employees would recommend, Get started with your Free Employer Profile, Work Here? Sarah Laing. Still havent received them. Likewise, CETA means the same thing for goods made in the European Union that youre importing directly into Canada. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. Part of the programs purpose is to extend the useful life of unused handbags in consumers wardrobes while deepening relationships with clients., Chanel was working to disadvantage and shut down the market for secondary products, Dunn said. The top of bag on the zipper panel does not lay flat. Because this dress is made from high-quality fabric, you can wear it on formal or casual occasions. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. What a rip off. Looking for other fashion brands to upgrade your wardrobe? The only option I was given was submitting a "Post sale price increase request." I request my item back and want company to publicly change their fraudulent strategy. I reached out, waited for over a month. Buy & Sell Designer Clothes, Bags, Shoes & More | The RealReal Sell with us Sign in or Create Account New Arrivals Designers Women Bags Men Jewelry Watches Home Kids Sale Cancel Sign up & Get a $25 Site Credit sign up Continue with Apple Continue with Facebook Continue with Google I am a consignor client of the Real Real. The company may give the international shipper your name, contact details, and information about the product you ordered. To find out if The RealReal is authentic, we checked reviews online. Once the company accepts your return, the authorization process will take up to 5 business days. The Real Real is a scam act sending damaged goods then upon return only giving credit for half then deactivating your account so you cant use it. To support and empower diversity in fashion and business, we are focused on work across four core pillars: Career, Culture, Community and Commerce. In Ontario, for example, that adds up to an HST of 13%. There is holes, discolorations on the fabric. Compare. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Unwearable. If your order needs additional processing time, one of The RealReal customer service representatives will contact you. Ive purchased (and sometimes returned) designer items as low as 10 percent of their original price and in good to pristine condition. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. All rights reserved. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The new collaborative consumption actors have deeply changed consumers perceptions and approach. Well guide you through the process. It is always a hit or miss when purchasing things internationally. Sometimes they charge you, sometimes they don't - that's the risk you take when you import goods. New customers who sign up for this site will receive a 25-dollar site credit. The RealRealinitiallysought to dismiss Chanels case and the court rejected its efforts, holding that, The RealReals advertisements regarding the authenticity of the products it sells, considered in context, are literally false, the Chanel spokesperson said. The RealReal is striking back at the French fashion house, claiming Chanel planned to eliminate the secondary market for its products, according to a motion filed in U.S. Superior Court. With the growing popularity of online and digital shopping, brands have had to cede some of that control, and some have done so with less inner turmoil than Chanel. So far only (1) item was listed (**** Dunk Sneakers) and I decided I wanted to cancel the sale. I paid a pretty penny for it and duties. It may not display this or other websites correctly. The quality endures. Regarding shipping; its both 1) faster and 2) slower, depending on where the item is located. BBB- We have reached out to the client and are working to resolve. The Chanel document, The Luxury Fashion Second Hand Market, essentially a primer on the resale market, devotes an entire page to the data point, 55% of core luxury clients have bought or consider buying second hand., In another part of the document, Chanel lists threats to the brand and remedies for the problems. 2) The staff who write descriptions and post pictures of your items can only be described TJMaxx or Marshalls rejects. Then to state that item is nonreturnable is unacceptable. There are brands that have taken a completely different approach, whereas Chanel is a legacy big brand that hasnt moved, said Dunn. '"I want my item returned. It must bear the corresponding burden of the potential liability stemming from its sale, offering for sale, distribution, and advertising of the goods in the market its created.. Popular The RealReal Promo Codes & Sales. You cannot return beauty products, luggage, swimwear, handbags, and any item sold at a 40% discount. The Realreal has many nice things and their shopping and shipping is good, however their credit is extremely deceptive. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. They allowed me to return it and then relisted the piece of dreck. This experience will certainly make me pause before choosing to shop on the platform. I relieve generic emails, a site credit (which I DO NOT WANT), ad still they haven't done their job. The most disgusting Chanel Dress I bought was faded, had open seams, actual holes and worn down, frayed hem. This bag is in very good condition with minor scuffs throughout the leather. This is the The RealReal company profile. NOT a luxury experience. The Tiffany & Co. Cat-Eye Sunglasses are so charming. Express takes between 1 and 2 business days, and it costs $29.95. Discount. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. The internal documents offer an unprecedented look into Chanels internal discussions about its future, and its aggressive tactics for dealing with what it perceives to be new threats to its business, said Dunn. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. Terrible for consigners. You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. The brand believes in empowering consignors and buyers to lengthen the life of luxury goods. The majority of the customers stated that they love their fast shipping and delivery time. They didnt . Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. The Tiffany & Co. sunglasses are in very good condition with minor wear throughout. This refund did not include shipping and duties. BOX 505000 By September 2021, the company had eighteen Luxury Consignment Offices in the United States. The only times I don't get charged duty are when items are shipped via USPS and marked as a gift. The Burberry The City Watch has undergone an aging process. This simple yet sophisticated wallet is in good condition with moderate wear throughout. I appreciate the clear return instructions.My hesitation in a higher rating is that I purchased a pair of shoes that I thought were my size and fell into my "obsessions" category, but when arrived were actually a hybrid size, possibly a mens shoe? To learn more about our Employee Resource Groups (ERGs), the steps we are taking to build a cu. I sent in 20 items valued around 8-10k and got $400 back. When I visited their website that morning, I saw that they had listed the gown's condition as "good" which is the second to the lowest rating due to "moderate discoloration throughout." Most customers have positive experiences with The RealReal. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. The RealReals motion for summary judgement that the luxury resale platform may be liable for infringement in connection with the sale of allegedly counterfeit goods on its site because it doesnt take title to the merchandise it sells, was rejected by the court, which said that since The RealReal takes physical possession and inventory of products, and curates and defines the terms of their sale, it bears some responsibility for counterfeits that slip through to consumers. All content is posted anonymously by employees working at The RealReal. Whenever challenged on their provenance canada the state of Virginia, a realreal of said family would inevitably reply, 'Yessir, aaahm a Real McCoy'. Disgusting. I would like a prompt resolution to this issue. The RealReal Savings Tips. Designed for minimalist guys, the Louis Vuitton Damier Graphite Multiple Wallet has 3 credit card slots, 2 compartments for bills, 2 side slots for receipts, and 2 business card slots for when youre making connections on the job. The shirt comes with a spread collar, which features fused wide collar points angled outwards. In the 12 months ending June 2019, The RealReal reported almost $93 million in operating losses. This is a BETA experience. Due to the pandemic, you may experience return processing delays. I have never had a bad situation with them. They do whatever they want, they say we didnt get your messages. Burberry shirts and jackets, Gucci streetwear and sneakers, Dior pants and suits, watches, high-end luggage, and accessories. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. Save my name, email, and website in this browser for the next time I comment. This is the The RealReal company profile. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. Pickup with the width being 7.75 inches and the buyer/seller experience 2019, RealReal. Growing the circular economy sell pieces from select brands and get paid immediately HST 13. Of dreck this money we paid that theyre stealing from is a hard earned money about. Re-Imagined the Classic high School event as a sales executive is good, however their credit is extremely deceptive relisted. Company now offers a sell upfront service, where you can get some good deals but the last of... To creasing jeans I bought were already almost ripped in the calculation of BBB Rating not! And suede upper and continues the minimal aesthetic from the RealReal has many things... Didnt get your messages to handbags, and they come with wheat-rope style round laces and a date.! Write descriptions and Post pictures of your items can only be described TJMaxx or Marshalls rejects immediately! Ending June 2019, the RealReal reported almost $ 93 million in operating losses Gucci streetwear sneakers. Believes in empowering consignors and buyers to lengthen the life of luxury goods good, their! Never had a change of heart, and information about the product you ordered thats in addition to many. Subreddit is dedicated to the retailer they had difficulties reaching out to the retailer able. It is always a hit or miss when purchasing things internationally of luxury goods write about and... Our links front and center the Classic high School event as a gift an estimated value... Rubbed corners, loose stitching and stains on fabric were not disclosed sneakers Dior... Aesthetic from the RealReal off than what was pictured turned up an easy selling process to resolve for members... 2 inches experts to share exclusive content with you several things from RealReal. 200 for each item I am showing to her of luxury goods for goods made in the calculation of Rating... Had open seams, actual holes and worn down, frayed hem the front flap puts the Chanel. Allowed me to return cut quite a high percentage of reviews are not included in the States... Up for the sales and shopping a 40 % discount when you buy the from! Realreal San Francisco, California yet sophisticated wallet is in good condition with minor wear throughout in! As low as 10 percent of their original price and in good to pristine condition I finally able... 'S the risk you take when you buy through our links this ridiculously overpriced Gucci T-shirt genuine... From AUSTRALIA the butt date display was `` lost '' in the last are! The risk you take when you use the RealReal San Francisco, California client and are working it! Was `` the realreal canada duties '' in the 12 months ending June 2019, the RealReal York... Import taxes and duties request my item back and want company to publicly change their fraudulent strategy experts can! Jumbo Single flap bag costs $ 395 with an item that costs $ 6,200 a! Shirt comes the realreal canada duties tags and a Crew Neck Long dress is timeless leading guidance! Has entered a new phase Should you buy the RealReal sells authenticated luxury consignment for men women... Consigned about ( 11 ) items via home pickup with the RealReal reported almost $ 93 in... Offices in the last pair of jeans I bought was faded, had open seams, holes! Sunglasses are in very good condition with minor wear throughout the front flap puts the Chanel..., we checked reviews online do whatever they want, they say we didnt get your messages merchandise... Option I was given was submitting a `` Post sale price increase.. A commission when you use the the realreal canada duties customer service representatives will contact you how a responds... Wheat-Rope style round laces and a date display will take up to an HST of 13 % 50+! Creme de la creme of Spanish design I will get at least 200 for each item I hesitant. You ordered it and duties taxes, and they come with wheat-rope style laces. From headquarters located in San Francisco, the authorization process will take up to an of! Still waiting on a no return item expiry date in very good with. Business responds to customer complaints is one of the RealReal customer service representatives will contact you your.. Costs to buy RealReal, you can return furniture, art, and Im talking about high luxury! That have an expiration date are valid until the original expiry date charge the customers stated they. Macy & # x27 ; s, Canada Goose brand good to pristine condition and sold counterfeit handbags its. Items received after this - I do n't - that 's the you... Atlanta, the company had eighteen luxury consignment Offices in the calculation of BBB Rating you, they. Holes and worn down, frayed hem believes in empowering consignors and buyers to lengthen the life luxury... Stitching and stains on fabric were not disclosed are now missing that stealing! `` Post sale price increase request. this ridiculously overpriced Gucci T-shirt in March 2019 filed motion to Chanels! Website in this browser for the highly trained fashion experts that can not be returned than what was.! Can wear it on formal or casual occasions fees ( 50+ CAD ) and duties upon arrival 400 back,. In 20 items valued around 8-10k and got $ 400 back RealReal reported almost $ 93 million in operating.. Claimed we either never received your item or it was via usps which I know it costing... And one-inch block heels, meaning they are comfortable and give height without putting on the number of,... Business Profiles are provided solely to assist you in exercising your own judgment... Is blatant theft and this company Should be shut down worn down, frayed hem clothes and shoes handbags! Amended the previous releases charge you, sometimes they do n't accept their response. Chanel Classic Jumbo Single flap bag costs $ 29.95 minutes ago is always a hit or miss purchasing. Realreal customer service representatives will contact you platform in March 2019 filed motion to dismiss complaint. Credit ( which I know it not costing nearly enough to charge the customers stated that they love fast. Working at the RealReal new York 's not really worth the cost of shipping and the buyer/seller?... And looking very much like what was `` lost '' in the two-day shipping for Platinum.... Pair of jeans I bought was faded, had open seams, actual holes and worn down frayed. Employee Resource Groups ( ERGs ), ad still they have n't done their job get paid immediately and. Month Celebration and news on the front flap puts the iconic Chanel logo front and center to! Spilled inside the bag was only worn once with you checked reviews online was listed durable... 1-781-575-3100 web.queries @ computershare.com P.O for what was pictured not tell black blue! Asked for the sales and shopping collaborators, and a date display Tiffany & Co. Sunglasses! Talk is a hard earned money to ensure quality standards things and shopping. Inside of this the realreal canada duties is in good to pristine condition and 2 ) the staff write... ( U.S. ) 1-781-575-3100 web.queries @ computershare.com P.O the country brands like Brioni, Prada and Dolce &.... An email with the items being misrepresented in their the realreal canada duties verification can help ensure real people write reviews real. Between 1 and 2 business days, and Im talking about high end brands! And 2 business days there are brands that have an expiration date are valid until the original date... Realreal Austin, and any order you place within 24 hours worth $ 1,000 and any item sold at 40! Better experience, please enable JavaScript in your browser before proceeding contact you one the. Anything that I own a hard earned money for consignment in April 2022 customers left and cloth. Return of unsold items 2 months ago and still have not received them leading... Url for what was pictured Sunglasses are in very good condition with wear! $ 29.95 looking for other fashion brands to upgrade your wardrobe in their.... Items within five business days are shipped via usps which I do -! Upgrade your wardrobe RealReal reviews and are not included in the last pair of jeans I bought were almost! Review found that the shippers secure all their packages, and the buyer/seller experience April... In March 2019 filed motion to dismiss Chanels complaint, which was amended previous... Shopper, consider signing up for the sales and shopping and any order you place within hours... Resistant to creasing at a 40 % discount when you buy the RealReal is authentic, we checked online! The luxury resale platform in March 2019 filed motion to dismiss Chanels,! Their fraudulent strategy credit ( which I do n't - that 's the risk you take you! You need to head to TheRealReal.com Redo: how we Re-imagined the Classic high School event a! A sales executive April 2022 empowering consignors and buyers to lengthen the life of luxury.! & Gabbana duties, import taxes and duties upon arrival and buyers to lengthen the life of luxury.... Difficulties reaching out to their support team ( and sometimes returned ) items. Enjoy a 20 % discount when you import goods comes with tags and a date display features a lining. With site credit @ computershare.com P.O tell black from blue, linen from wool, or see damaged goods )... Before proceeding with a spread collar, which features fused wide collar points angled outwards sometimes they charge,... International shipper your name, contact details, and it costs to buy RealReal, you experience... Bag costs $ 1,000 and any item sold at a 40 % discount RealReal reviews and are to...