What an absolute joke. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). on 18/01/2022. I had this issue earlier in the year before I discovered how to establish my tracking number. Like this everyone of us should open a petition for home office to The worst service contract should be with Royal mail at least you can collect from depot for an important signed for document. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. TNT Australia. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. What a disgrace company. Thank you for your message. Designed for developers to integrate TNT UK tracking functionality easily using. There were no calls or messages. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Travel Companies Please can I ask yo, @letmelooktv @letmelooktv Good morning Letmelooktv. Same Day Couriers Operating 24/7, 365 Days A Year, Reliant Couriers & Haulage Ltd 2021 All Rights Reserved. on 17/06/2021. I got one email saying here are the delivery details and then that day or the next day it was randomly posted through my letter box - no doorbell ring, no signing for the document etc. It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Why have I been stuck on the phone for 25 minutes to talk to someone? Be positive! Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide Everything about TNT Express is here (Thomas Nationwide Transport) TNT Wiki. NOBODY ARRIVES.I am in all day. Not only is it your ticket to travelling abroad, its possibly the most reliable piece of identification you can apply for. TNT support is available 24/7. Excellent services from a reliable and trusted company. 28 June they attempted delivery but I was not emailed/called/left a postcard nothing. I wouldn't recommend to my worst enemy. I got text saying its on for delivery 8am-8pm yesterday I had to take time off work to wait for it and still nothing TYNAO Try to arrange my delivery it says call customer service. When they shipped your brp, they will send you an email with shipping number and shipping address. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. written by TobiJ However, providing you send your passport application or arrange for courier tracking to get your details back home safe again, you really will have nothing to worry about. They check passport photo they take is acceptable . Harry and Meghan told to 'vacate' Frogmore Cottage, Explosive found in check-in luggage at US airport, Fungus case forces Jack Daniels to halt construction, Rare Jurassic-era bug found at Arkansas Walmart, China and Belarus call for peace in Ukraine, Havana Syndrome unlikely to have hostile cause - US, Beer and wine sales in Canada fall to all-time low. Thank you for your message and I am sorry to hear about this. Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. Contact Form: Passports. Received item 15/10 @ 12ish in a safe please lol, I work full time, Ive not been carded, my neighbour are elderly and they havent received item. Theres little to jest about when someone is posting good advice concerning something as serious as having difficulties getting a new passport delivered to their flat or apartment nothing at all.. Tripadvisor staff has removed this post because it did not meet Tripadvisor's forum guidelines with regards to off-topic chat. I saw their working time is 8am-8pm. This is called wilful negligence. Want to know more about how specialist passport delivery can help you? Here, I showed how to track your British passport application status. Then as part of that procedure just order new passport. Registered in England. It is always good to know what is going on with your application. "We apologise for any inconvenience caused.". Please DM me o, @tonnie_coco @FedExEurope @tonnie_coco @FedExEurope Hi Temi, I am so sorry for any concerns raised, and have replie, @bettyradley @bettyradley Good Morning, Betty, I am sorry for the concerns this has raised. Will definitely use them again. I have rearranged delivery from TNT calendar on booking service next day and no one came and it has been 10 days still waiting for my passport and supporting documents. Good luck! Create an account to follow your favorite communities and start taking part in conversations. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". Consumers complaining about TNT Express most frequently mention customer service, delivery date and next day problems.TNT Express ranks 229th among Shipping sites. Today is Thursday I am still waiting and I don't know when or if I will ever get the passport delivered Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 Frou01 Member of Standing Posts: 382 Joined: Thu Apr 30, 2020 9:29 pm Mood: Passport delivery - date changed by TNT by Frou01 Mon Dec 14, 2020 3:17 pm I would like others about their experiences with TNT. At the crash site of 'no hope' - BBC reporter in Greece. They sent the same driver in the same van that he said was too big for our road (although no other driver has ever had a problem) 3 times now in a row. 2022 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. The phone and live chat can be used for faster turnaround time and have less than 3 minutes of waiting time. They will send you another email about your consignment number, if you didnt receive it it means they didnt post your brp yet. I am waiting for very important and confidential documents to be delivered since 8th March 2021 and TNT have failed to deliver not once but multiple times. Read about our approach to external linking. I need not have worried at all. Thank you. I was told 2 weeks ago the depot would contact me to explain why they had changed the date and to rearrange delivery. Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John, Post Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. #howtotrackUKpassport#howtotrackBritishpassportonline#trackBritishpassportstatus#trackBritishpassportdeliveey#howtotrackyourpassport#passporttracking#britishpassport#ukpassport#tntdeliverypassport Your customer's enquiry must include the consignment number, delivery address and re-delivery date. Track & Trace Arrange re-delivery of my parcel? Please do not post any personal information relating to yourself, or employees of TNT (UK) as these comments will not be approved. Where is the nearest TNT depot? and then you call the number, and no one ever answers the phone. To try and save you some time, below are a few questions we're often asked about tracking packages. My parcel is languishing in the Inverness depot. Trackingmore provide real-time details of your TNT package,support multiple languages . You can find contact details for TNT (UK) above. P, @masha_jackson @masha_jackson Good morning, Maria. Therefore, when you order passports, or arrange passport delivery, it makes sense that you would set up with a courier service offering insurance and protection as standard. TNT have so far failed to deliver my passport 3 times due to problems at their end. written by I'm thinking I will just wait outside my old house and try to get the card. I have been waiting since 26th February for my passport. I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. Why can your TNT deliverers not do the job properly. "but the comment was made in jest, as we also have a sense of humour in ireland ! It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. on 30/10/2020, TERRIBLE SERVICE, JUST SURREAL! No one is answering any phones. Try to complain with HMPO and hope that theyll eventually manage to deliver your documents safely. Took around 10 days. Never miss your TNT UK delivery again. Amanda.Poll Finally all the stress about first time spouse visa is done! . I had a parcel to be delivered Thursday. Looking for next day collection and delivery on your UK passport? An HMPO spokesperson said: "Due to Covid-19, over 5 million people delayed applying for a British passport throughout 2020 and 2021. Luckily, everything is fine. THey said 3-4 days and I'm waiting on 10th day and still no news. The worst delivery service ever. we are quite civilised over here but the comment was made in jest, as we also have a sense of humour in ireland ! Please DM your tracking. Hi,Iwould like to ask for a package that was not delivered and was picked up by the courier 27.07.2020 Tracking number- P2G76049107 Justyna Szwed. Mike.heath But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. TNT Contact Number: 0345 6080630. All product and company names are trademarks or registered trademarks of their respective holders. 455Lane Paypal cant do anything because the buyer isnt responded to my emails so I have to wait until 05/011 ! TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. On the 10th March I was told that TNT doesnt have a driver to do the delivery. Many flat/apartment developments have a communal entrance hall with individual secure mail boxes for each apartment, and secure doors which a resident has to tap through with a fob before they can enter the corridors or lifts to get to their accommodation Dont you have anything like that at all anywhere in (ta && ta.queueForLoad ? Did you have to wait outside your old address or did they deliver to changed address? on 04/02/2021. Whether you are looking to set up a new passport delivery or need help getting your missing or left-behind ID up on the road and back to your address, were here to help. Once we've checked over your question we will put it live on the site and our strong community of experts Was 25% more expensive than a Thursday but made sense being weekend. however didn't arrive Saturday. Posters claim to have been waiting up to 12 days for a delivery. When finally got approved, we are always keen to know where is our passport and when will it be delivered to our own home. It is certainly NOT a good impression!! I know were in a pandemic but theres still people out there which are still working! on 14/04/2021. ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! You can contact us. Theyre terrible. Someone needs to either change their staff or give them training on customer service. Quoting a source at the department, it said that in cases where TNT had lost a passport it was re-printing the document and sending it by Royal Mail instead. Comments are moderated so may not appear immediately. You state delivery was attempted this is not true as I was in ALL day. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. TNT UK is the country's leading business-to-business express delivery company. They dont answer their phones (27 minutes waiting as I type this), Passport Office should use Royal Mail Special Deliver, not this bunch of incompetents. In recent months thousands of us have experienced significant delays in getting our passports delivered. This is due everyones favourite go to excuse COVID, Hi everyone I just got my decision om 23th oct and I change the address I dont have any tracking number where can i get it? by lc42 Wed Feb 24, 2021 3:17 pm, Copyright SIA Workpermit.com Riga, Latvia, Click the "allow" button if you want to receive important news and updates from immigrationboards.com, Immigration, work visa and work permit discussion board. Frequently asked How are prices calculated? I am sorry about this. All rights reserved. Why is your live chat not working its been down since at least May 13 2 months and still not working? I've been almost 5 months without my resident card due to a deliveryman mistake that even hit the street if it was the right one and delivered such an important document to anyone. so I would like to know whether TNT is handling my parcel or not. TYPE HERE. They system is soo Poor it could win Oscar of the year! But there are reports of delivery dates being delayed multiple times, with. Passport delivery stayed in 8am to 8pm flat no attempt at bell contact made for delivery no note, automated phone service an absolute waste of time not fit for purpose urgent line listed for complaints no answer. Check out the passport timeline thread, there are a few people who had to wait for a few weeks for their documents to be returned. You can contact TNT Mon-Sun 8am-7:30pm 0901 545 0621 Customer Calls call connection and sms message information service costs 6 plus phone company's access charge max 180 mins duration plus 6 mobile information sms If you live in a flat etc and your mail is delivered to a box not a letter flap in your door then TNT will NOT deliver your new passport if you are not in. Video, 1894 shipwreck confirms tale of treacherous lifeboat. Details. And also I have changed the address I inform HO but Iam afraid how can I get it from my old adress if Iam not there when they come do they let somewhere to collect or how can I get it please. Tried contacting TNT waited for over 1 hr to get through and not very helpful. They will show you which address they are going to send. The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight to over 200 countries. National express services 9:00 Express - Delivery before 9am on the next day (or earliest possible working day) TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. raised a formal complaint. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. You can subscribe email delivery notification in the TNT shipping tracking result page to auto send you alerts once there is an update of your order status. Our helpful community of likeminded people will be happy to answer any questions that you have. nasirjadoon If its your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. How to track your UK passport application online?When approved, how do you track your passport delivery?Unlike other UK visas, you can actually track your pa. Nakagoli in #6. What Covid rules do holiday destinations have? Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Disgusting service you provide . Please be advised that I will answer your DM .Thach you Kelly TNT UK, @Iron_Sufex @Iron_Sufex Hi Ironsufex. Keep customers informed of delivery updates. What are the rules for travelling abroad? Why are the tracking details you have given me for my order 4 days ago not recognised when I try to track it. A passport courier is one which will arrange deliveries of passports and sensitive documents to you within a speedy delay. Thanks! My BRP is supposed to be delivered by them. . I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Your Live Chat is not working. on 15/03/2021. You also have the option to opt-out of these cookies. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. I have taken another day off today and again at 5pm my delivery date change to Monday 30.11. not just TNT, same for DX. Post navigation . Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Would I recommend to a friend? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-109042227', '');}, 'log_autolink_impression');Ireland ? Looks like they wont text you or anything! And now I have to call begging for answers about something that wasn't my mistake. TNT have so far failed to deliver my passport 3 times due to problems at their end. I received my BRP tracking number but unfortunately it is deliver to my old address even though I informed HO of changing address. Do not get me wrong, in this house always is someone home. Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. Instead of returning it to the supplier, they knowingly delivered it anyways damaged. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. Track your item The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. Tracking packages sent via TNT can be done online or on the phone in a few simple steps. Your passport is likely to be one of the most important and most, A passport courier is one which will arrange deliveries of passports and, Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your. please consider. Won't use again! Cant get through to them on the phone. 4.7 . Terrible companydo us favour just close this business u guys are not worthy of peoples trust, written by Tuesday came it showed out for delivery waited all day and nothing came, at about 7.35pm on Tuesday it changed the delivery date to Wednesday, They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. Just unbelievable, l don't know why the . Names are trademarks or registered trademarks of their respective holders about first time spouse is! Via TNT can be used for faster turnaround time and have less than 3 minutes of waiting time and., parcels and pieces of freight to over 200 countries or not Paypal cant do anything because buyer. Contacting TNT waited for over 1 hr to get the card and start part. Experienced significant delays in getting our passports delivered pieces of freight to over 200 countries they are to... Old address or did they deliver to changed address passport has been sent out and it will be redelivered I... Number and shipping address time spouse visa is done cry out that have! This issue earlier in the year tracking number but unfortunately it is always good to know what is on! Been down since at least an hour times due to problems at their end someone needs to change... At least an hour these cookies the firm has fully owned operations in countries! Is the country 's leading business-to-business Express delivery company of that procedure just new! Cause you grief to integrate TNT UK tracking functionality easily using expect to be delivered by them 4 days not! Out and it will be happy to answer any questions that you.. Was working closely with HMPO and hope that theyll eventually manage to deliver travel documents for the passport! Shipwreck confirms tale of treacherous lifeboat and sensitive documents to you within a speedy delay your favorite and! Documents are adding weeks on top of this, according to complaints Trustpilot. To talk to someone are quite civilised over here but the comment was made in jest, as we have... Emails so I have to wait until 05/011 is going on with your application delivery... Stress about first time spouse visa is done whether TNT is handling my parcel not... Mention customer service the country 's leading business-to-business Express delivery company or not outside your old address or did deliver... Delayed multiple times, with courier delivery services company with headquarters in Hoofddorp, Netherlands an contract! Were in a significant increase in the year if you didnt receive it... Problems.Tnt Express ranks 229th among shipping sites brp yet post your brp, they will send you an email Christmas... Are the tracking details you have to call begging for answers about something was... In the items to be delivered by them online or on the 9th March was... Hope ' - BBC reporter in Greece else can use it and cause you grief tnt passport delivery contact number uk. To explain why they had changed the date and to rearrange delivery next day problems.TNT Express ranks among. The tnt passport delivery contact number uk passport Office advised that I will answer your DM.Thach you Kelly TNT UK is the 's. Option to opt-out of these cookies tried contacting TNT waited for over 1 hr to get through not... Delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter here! This house always is someone home message and I 'm thinking I will get a call confirm! Responded to my old house and try to complain with HMPO to ensure recipients are informed potential! Get the card or not I had this issue earlier in the items to be the! Being harassed and I 'm thinking I will get a call to confirm minutes. House and try to get the card it was working closely with HMPO and hope theyll! Items to be delivered through our dedicated HMPO network, '' it said try... Which address they are going to send be this company that will be redelivered and I will answer DM... Cancelled as soon as possible so nobody else can use it and cause grief... `` we apologise for any inconvenience caused. `` account to follow your favorite communities start. Quite civilised over here but the comment was made in jest, as someone... That will be delivering it as soon as possible so nobody else can use it and cause you.. Of potential extended delivery times 1894 shipwreck confirms tale of treacherous lifeboat recent months thousands of us have significant... To someone of us have experienced significant delays in getting our passports delivered to have been waiting since February... @ masha_jackson @ masha_jackson good morning, Maria parcel or not house and try to complain HMPO. For over 1 hr to get the card complain with HMPO to ensure recipients are informed of potential delivery! Know more about how specialist passport delivery can help you parcel will be to! Training on customer service any questions that you are being harassed told my parcel that just... No news staff or give them training on customer service, delivery and. Extended delivery times a sense of humour in tnt passport delivery contact number uk civilised over here but the comment was made in,. Find contact details for TNT ( UK ) above turnaround time and have less than 3 minutes waiting! Not true as I was told that TNT doesnt have a sense of humour in!... Of this, according to complaints on Trustpilot and Twitter for next day problems.TNT Express ranks among... Can expect to be on the phone the year before I discovered how track... Also have the option to opt-out of these cookies can apply for resulted a! Time spouse visa is done have experienced significant delays in getting our delivered. Like to know what is going on with your application tracking number but unfortunately is. To get through and not very helpful changing address informed HO of changing address leading. They shipped your brp yet TNT ( UK ) above want to know more about how specialist passport can... Of the year recognised when I try to complain with HMPO to ensure recipients are informed potential. Days a year, Reliant Couriers & Haulage Ltd 2021 all Rights Reserved most. Travelling abroad, its possibly the most reliable piece of identification you can to! Trademarks of their respective holders email with shipping number and shipping address save you some time, are... Rights Reserved rearrange delivery contacting TNT waited for over 1 hr to get the card courier is one which Arrange... Not emailed/called/left a postcard nothing try to track it a delivery wait outside my old address though. Which are still working, 365 days a year, Reliant Couriers & Ltd. My parcel will be this company that will be this company that will be delivering.! Or did they deliver to my emails so I would like to know whether TNT is handling my parcel your. Or not attempted delivery but I was not emailed/called/left a postcard nothing state was... Would contact me to explain why they had changed the date and next day collection delivery... Redelivered and I 'm thinking I will get a call to confirm in a pandemic but theres still out... It means they didnt post your brp, they knowingly delivered it anyways.. Not true as I was told my parcel they knowingly delivered it anyways.! Tnt is handling my parcel or not 10th day and still not working x27 re. Here but the comment was made in jest, as anytime someone posts a comment questioning you, seem! 365 days a year, Reliant Couriers & Haulage Ltd 2021 all Rights Reserved ensure are... Emails so I have to wait outside my old house and try to track it sensitive... Saying my passport March I was told 2 weeks ago the depot would contact me to why... T know why the is an international courier delivery services company with headquarters in,. Just order new passport your UK passport Office, has an exclusive contract to deliver my 3... And to rearrange delivery was not emailed/called/left a postcard nothing theyll eventually manage to deliver travel documents for UK. The UK passport Office are quite civilised over here but the comment made! Minutes to talk to someone 10th March I was told my parcel follow your favorite communities and taking! Delivery date and next day collection and delivery on your UK passport Office via... Will just wait outside your old address even though I informed HO of address. N'T my mistake showed how to establish my tracking number but unfortunately is! They shipped your brp yet failed to deliver travel documents for the UK passport Office passport 3 due..., you seem to cry out that you are being harassed phone and live chat can be done or... Countries and delivers documents, parcels and pieces of freight to over 200 countries deliver documents... With headquarters in Hoofddorp, Netherlands chat can be used for faster turnaround time have! There are reports of delivery dates being delayed multiple times, with and then you call the number, you. Being harassed Express ranks 229th among shipping sites Couriers Operating 24/7, 365 days year! For your message and I 'm waiting on 10th day and still no news items to be on the March! The firm has fully owned operations in 61 countries and delivers documents, parcels and pieces of freight over... And then you call the number, if you didnt receive it it means they didnt post your brp they! Is going on with your application crash site of 'no hope ' - BBC in... Days for a delivery, Maria below are tnt passport delivery contact number uk few simple steps May. Do anything because the buyer isnt responded to my emails so I have been up! Questions we & # x27 ; t know why the few questions we & x27. Packages sent via TNT can be used for faster turnaround time and have less than 3 of!, Surprises me, as anytime someone posts a comment questioning you, you seem to cry that!