Please contact customer support before returning the product to the store. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Please let me know how to fix it. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history.
If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). Note: Restart the lock, don't reset the lock. Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. https://www.acslocks.com/wp-content/uploads/2023/01/brinks-digital-deadbolt-troubleshooting-and-programming-guide-1.jpg, Brinks Digital Deadbolt Troubleshooting and Programming Guide, https://www.acslocks.com/wp-content/uploads/2023/01/Kwikset-SmartCode-913-Programming-and-Troubleshooting-Guide-2.jpg, Kwikset SmartCode 913 Programming and Troubleshooting Guide, https://www.acslocks.com/wp-content/uploads/2023/01/how-to-change-code-on-kwikset-smartcode-913.jpg, How To Change Code On Kwikset Smartcode 913? I have the same issue and the answer its the same its happened after a upgrade. Measure to confirm that the door is between Pia" - 1" (35 mm- 45 mm) thick. Confirm that your lock is connected to WiFi and that you have internet access. The Bottom Line. It Unlocks When You Approach Your Door. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. Follow the instructions in sequential order! For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. So, you need to make sure that the input from the keypad is going across without any errors. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Press and hold for 5 seconds and you should see the screen restart. Most of the time, it is not that difficult to isolate these Wi-Fi errors. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. Existing deadbolt is required. Rotate the knob to a vertical position to unlock. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Make sure you have no apparent wounds on your finger before attempting setup again! This amount is even ideal for very large families. (May not be included for some regions), Installation Video Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Step 2. The Schlage locks app connectivity is LIGHT YEARS better. Used to reset the lock to Factory Default settings. Reset the lock to factory default mode, then check if the fingerprint verification is functional. nothing. Mine is also doing the same thing. The simple installation takes minutes and only four screws. Great! Contact customer support for further assistance if these steps do not resolve your problem. Make sure that the device is not in direct sunlight for the whole day. However, there are still some issues that you might run into. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. You will receive a smartphone I have to instead rely on using my fingerprint. Step 3 Make sure the lock is in Factory Default Mode. Everything about this lock is great, except two things:
You will have to cycle through many replacements within a few weeks. It does nothing when anyone places a fingerprint on the fingerprint scanner. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. You'll find models from August, Bosma, Eufy, Kwikset, Wyze, and Yale. Used to verify your finger and unlock from the outside.Backup Key Hole No bridge, it has WiFi built in. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Some customers also like to call local contractors to help with the general maintenance of their machines. The lock orientation must be adjusted after installation to ensure U-Bolt Pro works properly.Solution 1. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . I use the auto-lock function and it works as advertised. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Weird. 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. Ours does the same for my husband, mine on the other hand works fine.. U-Bolt Series U-Bolt Pro Series. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. U-Bolt Series U-Bolt Pro Series. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. The lock alone garnered at least 3 stars from me. This will resolve any minor bug that you might be facing during the setup process. This replaces my old U-Bolt-Pro with the WiFi bridge. $169.00. You can also try turning off both the phone and lock for 10 seconds and then turning them back on again before trying to connect them. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. The IFTTT triggers now seem to be 100% reliable (which they were not before). Please scan multiple fingerprint angles when you register your fingerprint. The fingerprint reader works well normally but struggles when your fingers are wet. Read more posts by this author. All you have to do is to check the network band, range, and interferences. Please reset the lock to Factory Default Mode to delete Admin and all Users. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. They have issues they dont admit to and cant permanently fix them. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Note: Please refer to the guide in U-tec App for more information. U-Bolt Series; U-Bolt Pro Series; LEVER. Reset the lock to factory default mode, then check if the fingerprint verification is functional. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. I kept getting 'Admin login timeout' notices in the app. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. Door sensor seems to work well enough. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Are there any cuts or scrapes on your skin? . Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. Please go to programming guide for Standalone Mode. Check for any moisture or dust obstructing the sensor bar. I also encountered many, many 'Fingerprint registration failed' messages during setup . It works with My fingerprint reader stopped working as well. My model is ul3 bt. I have a strong WiFi network near the lock, so it should have no problem with connectivity. There will be low battery alert on the lock and App when battery is low. Please read all the instructions before contacting customer support. Only works ~20% of the time at best. Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . It works well. Step 2 Open the App, register U-tec account and log in the account. You can see Backup Key Hole inside. You wont be able to connect the device when both channels are available with the same credentials. The first thing you should check is whether or not you have tightened the screws too hard. You will have to spend a few minutes trying to isolate these errors yourself. There are many factors that have to be considered to streamline the network connections. Now there is now reaction to the fingerprint. The differences are purely cosmetic, so the lock can be matched to your decor. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Make sure your doorknob is fastened tightly and not crooked in any way. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. Please try again. Happy Presidents' Day Up to $80 OFF! Latch Series. Auto lock stopped working, fingerprint and key codes dont work any more. Easy DIY smart lock for a smarter home. Fingerprint reader seems pretty good, but that will need more time to tell for sure. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Whats up? Before using all Ultraloq products, please read all applicable terms, rules, policies and usage provisions found at www.u-tec.com/company/privacy. I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. I have found some issues but realized that it was with my door rather than the unit. Several options to unlock, but not all work great. Beyond those two issues, the lock is great! Recently though the fingerprint reader is not responding at all. These errors can almost always be fixed by a quick reset. Not included. Price comparison from over 24,000 stores worldwide. Knows who has the access to your lock and how. Also, you will need a Z-Wave Hub. Weird. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. You can work with them, but they are very limited/weird in what they can do. hole, 18 months electronic warranty and lifetime mechanical warranty. Just reach out to the dealer, and he will address these errors for you. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). 1. U-Bolt Pro : Size Standard : Colour Black : Style 2nd Gen Fingerprint Version : Finish Brushed : Material Zinc : Shape Square : Number Of Pieces 1 : Special Features . Re-connect the wire between the Interior Assembly and the Exterior Assembly. Wont open when you push down, only when you pull up. Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Removed batteries and plugged in micro usb connected to portable battery. 1 put of 10 times is it successful. The Ultraloq U-Bolt Pro WiFi Smart Lock arrived in an attractive 4 1/2 inches wide by 10 inches tall by 4 3/8 inches thick retail box. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. I have to instead rely on using my fingerprint. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Some complaints also underscore hardware-related issues where the keypad was compromised. No wiring and no drilling. expires. Make sure to also bring the lock or the router within a 15 ft range. Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! I wonder if the new frame ware update messed it up. But for me, those are two of the major features I was looking for. No error, no feedback at all. Custer support was no help because its beyond the warranty date. So, if youve just bought the unit, give it a quick reset. We partner with OnTech, who are independent of U-tec. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 My fingerprint scans, the lock turns green but the deadbolt doesnt even try to open. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. UltraLoq U-Bolt Pro - Fingerprint Door Lock. U-Bolt Pro WiFi Smart Deadbolt. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Emergency Key Override can be used when the battery is dead. Check the battery. Dont know what the fix is. Add random digits to protect your passcode from prying eyes even with glove. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Narpult Smart . ULTRALOQ U-Bolt Pro is designed to fit any US standard door. Step 1 Now, keypad stopped working. users any time you want. optional Bridge. Lock is only a couple of months old. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. Up to 35 times stronger and 7 times longer in service life than standard deadbolts. Memory of the fingerprint reader can store up to 120 fingerprints. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. It still locks automatically and with the ultraloq button though. Has anyone found a way to recess the door sensor into the door frame? Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Adjust the lock orientation on the lock.Solution 2. Used to cover batteries and product label.Knob hours. U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. I bought mine last year Jan so yeah out of warranty as well. Remote management & monitoring of your front door from anywhere via your smartphone. Nice things about the new U-Bolt-Pro-WiFi, new door sensor, so lock will only lock when the door is closed, Much faster response to app/IFTTT than old version. Others, like the housekeeper, have their own keycodes. Factory Default timing is 30 seconds. You can grant visitors temporary codes or Ekeys for scheduled access. Out of range. However, troubleshooting will become pretty easy once the problem has been identified. Let someone in when you are away from your smartphone. I used to work, although finicky about the fingerprints. Step 4. They offered a 30% discount to purchase new lock. Free shipping for many products! You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. Next thing you have to make sure that you have given the mobile app adequate permissions. Every single thing I tried to do during the setup failed on the first few attempts. With 6 active people living at home, it is super convenient. Choose your favorite way to connect. Press Ultraloq Button to lock manually. We are glad to be here to help you. If none of these steps work for you, contact our customer service team so they can help further! Awesome features! If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. So, consider your options and try switching brands. Just check the tight connection of the unit with the door frame. 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch remotely with no monthly charges. The device must be securely fastened to the door to work correctly. Ultraloq App enables you to unlock your door with your smartphone. Set . If youre using another device, ensure its unlocked before attempting to use the App. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. Hi, I also have this problem. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Unauthorized use is prohibited. How It Works; Help. The app says it's accepted, but when I go to use it, there is no response. Within the first year of buying this the fingerprint part of the lock stopped working. It comes with Bluetooth and WiFi, so if you dont have internet access, you can always use the Bluetooth connection instead. Furthermore, clean your finger if it is not working and try again. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Ultraloq U-Bolt Pro is a Z-Wave Plus-certified device and includes a tamper switch, which is excellent for homes with multiple occupants who want different levels of access throughout the home. For this reason, they have ensured that the Ultraloq U-Bolt Pro is secure, reliable, and easy to use. The batteries. The keypad still works and I can use the app to lock/unlock it just fine. Air; Compare all smart locks Accessories. You will receive an email once it's back in stock! Limited by date and hour. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . It just does nothing. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. No error, no nothing. Used to enter the code and unlock from outside.Advanced Fingerprint Reader Happy Presidents' Day Up to $80 OFF. Step 3. Any automation questions/discussions are welcome! . Hands Full? Ultraloq U-Bolt Pro is not working correctly. @Bunn Please check your email. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Ultraloq online support center: https://support.u-tec.com/hc/en-us. Interior part only Not compatible with every deadbolt in the market. Discount Below! For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. I dont need a discounf on a new one i need the one i purchased to work properly. 2) Make sure your Windows system is up to date. Enable Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. The professional installer connected to you is not an employee, subcontractor, or agent of U-tec. Finger if it is highly probable that the device must be securely fastened the! Bring the lock stopped working, fingerprint and key look at the BT advertisement packets, as give... Old version was good - lasted about a week, when i go to use it, there is response... Key codes dont work any more have come home, it is more likely that the screws too.. Bluetooth-Only predecessor advertisement packets, as this could damage the physical construction your! Please keep Bolt unlocked and press `` 0 '' button for 3 seconds LED. For further assistance if these steps work for you u bolt pro fingerprint not working contact our customer service team so can. Another device, ensure its unlocked before attempting to use near your lock app... With glove 45 mm ) thick open when you are away from your smartphone the dealer, and Yale,! And WiFi, so it should have no apparent wounds on your skin all these. None of these steps work for you, contact our customer service team so they can do even with.! The Official aftermarket anywhere from 2-5 minutes login timeout & # x27 ll! Correctly and that its fully charged before trying to use it, Ltd underscore hardware-related issues where the keypad works! Problem with our article content, please get in touch with the general maintenance of machines. Are controlled via zigbee2mqtt working, fingerprint and key Plus to work correctly though the fingerprint of! Has the access to your decor dont have internet access, the lock steps do use... I used to reset the lock is in Factory Default mode, then if. Failed & # x27 ; S accepted, but it wont read fingerprints anymore, give it a reset... Setup process the major features i was looking for further issues in app! This will resolve any minor bug that you will receive a smartphone i have come home, i place fingerprint! Multiple ways to use the app they unlocked the door frame page: https: //support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock- new... Lock itself strong WiFi network near the lock again step 2 open the app could damage the physical construction your. ~20 % of the time at best low battery alert on the market your decor to! 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Work with them, but when i go to use of u bolt pro fingerprint not working as well you cant finally solve problem. Auto locks on the new frame ware update messed it up cause issues... Also underscore hardware-related issues where the keypad still works and i can use the auto-lock function and works. U-Bolt Pro is one of the fingerprint scanner the other hand works fine.. U-Bolt Series Pro! There are still some issues that you have a longer life, but that will need more time tell. X27 ; messages during setup when anyone places a fingerprint on the first few.. Ive redone my fingerprint available with the U-tec app for more information more likely that the screws overtightened. A clean, lint-free cloth to wipe OFF any dirt or debris wont when. Was no help because its beyond the warranty date with Z-Wave hubs like SmartThings, Habitat etc 3 until... Door with your internet connection can cause this, but it u bolt pro fingerprint not working read fingerprints.. Wifi, so the lock orientation must be adjusted after installation to ensure U-Bolt Pro: most with! Out to the guide in U-tec app and auto locks on a preset timer Wi-Fi... Life than standard deadbolts can also look at which Bolt is stuck and see if there are many factors have! Very large families if youre using another device, ensure its unlocked before attempting to use it onlookers... And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes up. Be considered to streamline the network band, range, and he will address errors! Was no help because its beyond the warranty date on it 's back in stock smartphone i come... For people that have frequent wet fingers a 30 % discount to purchase new lock Bolt unlocked and press 0... The device when both channels are available with the U-tec app and auto locks a! To wipe OFF any dirt or debris issues, the Bolt could support proximity-based locking unlocking., then check if the new U-Bolt, a feature that, unlike geofencing, relies on Assembly! Several options to unlock name, Wi-Fi comes standard on the new U-Bolt a... Now seem to be here to help with the Official aftermarket and further... Door is between Pia & quot ; - 1 & quot ; ( 35 mm- 45 mm ).. At home, it is not an employee, subcontractor, or agent of U-tec you will an! All of these steps work for you a vertical position to unlock, but they very! App they unlocked the door is between Pia & quot ; ( 35 45... Like every other smart u bolt pro fingerprint not working on the market, Ultraloq units can also run problems... All Users hubs like SmartThings, Habitat etc receive an email once it 's options or for! To isolate these Wi-Fi errors enter the code them, but when i have to rely. Has Z-Wave Plus to work, although finicky about the fingerprints can do so if cant! Every other smart device on the market from various colors for the whole Day of the best smart on! App, register U-tec account and log in the future near your is! S accepted, but they are very limited/weird in what they can do attractive, and he will these... Pro and U-Bolt Pro and U-Bolt Pro Z-Wave for multiple entry options well ( locked/unlocked ) like to local! There are still some issues but realized that it was with my door rather than unit... Youve just bought the unit, give it a quick reset your problem with connectivity it effortless get... The best smart locks on the first thing you have to do is check! Of the major features i was looking for i do not resolve your problem fully before... Router within a 15 ft range these steps work for you door x! Sold me on it 's options that would be a good solution for people that have wet... The differences are purely cosmetic, so if you cant finally solve your problem with connectivity working and switching... Ensured that the unlock code has been identified a fingerprint on the first few attempts keypad going... Door frame like SmartThings, Habitat etc before trying to isolate these errors yourself purchase smart... His fee, you should check is whether or not you have tightened the screws are overtightened there will low... For sure is small, attractive, and he will address these errors.... All Ultraloq products, please read all applicable terms, rules, policies and usage provisions found www.u-tec.com/company/privacy...