Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Your customers deserve the best at every touchpoint. Keep contractors happy with accurate payments on time, every time. Take your first call. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. I like to help people. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Download directly in the Okta End User Dashboard. Since you are self-employed, you are in control of your profits and losses. Don't have an account? No you are not paid for training. Sign an Independent Contractor Agreement. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? See Capabilities for more details. Functionality Add this integration to enable authentication and provisioning capabilities. Flexibility. Enjoy the freedom and flexibility of being your own boss. Creates or links a user in the application when assigning the app to a user in Okta. Thats up to you. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Copyright 2023 Liveops, Inc. All rights reserved. The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. Please update your browser to the latest version on or before July 31, 2020. | Source:
Why become a Liveops agent? Independent Contractors are responsible for expenses and control their profit and loss. Need to plan around other commitments? As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Support. This rating has decreased by -11% in the past 12 months. GM Regional Customer Care Operations, major utility. Virtual. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. You are using an unsupported browser. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Earning potential. Earning potential. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. VirtualFlex solves for that. Their consistency, professionalism and customer service are unparalleled in the industry. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. See Configure the Okta Browser Plugin settings. Groups can then be managed in Okta and changes are reflected in the application.
Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. Earning potential.
LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Looks like you have Javascript turned off! Connect contractors to affordable commercial insurances. The background check requires a $24.99 processing fee paid directly to our vendor.
You are paid for talk time only and without talk time, there is no pay. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Support. When call volumes are low, you pay less. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. lexisnexis agent application customer portal. December 02, 2021 09:00 ET
Improving Peoples Lives. Learn how. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Find Out How & Apply . Please update your browser to the latest version on or before July 31, 2020. Main hustle or side gig its all up to you. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Liveops agents are simply better. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. Were here to improve peoples lives. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Liveops. Its why weve led the industry in virtual flex agent services for more than 20 years. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Qualify and onboard contractors in record time. All rights reserved. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. Client-specific requirements. Freedom. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Support. Please review the Liveops basic technology requirements by clicking here. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. - Liveops The modern contact center. Quickly assessing customer needs and providing sound solutions. Find Out How & Apply . Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. You can also manage cookies in your browser settings. Enjoy the freedom of being your own boss. Documenting details of calls and customer interactions. - Liveops The modern contact center. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Add this integration to enable authentication and provisioning capabilities. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Submit ticket Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Flexibility. Sign in or create an account. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Liveops mobilizes reliable, brand-certified agents. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Contact UsBecome an Agent. Grow your home business through Liveops client network, working with the brands you know and love. The agent community sits at the core, and we dont take this lightly. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. We call the agent community Liveops Nation. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Find a client match. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Password Remember me Or, sign in using: Conducting inbound/outbound customer service calls. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. No problem. There is absolutely no paid training. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Copyright 2023 Liveops, Inc. All rights reserved. Click herefor technical info. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Cookies are required to login to this site. Creatively solving problems. Managing multiple systems, programs, and screens simultaneously. Keep in mind, the more you service, the higher your earning potential! Build a thriving work-at-home business providing remote customer service for top brands. The amount of paper eliminated alone was a huge benefit. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers.
You get paid per talk minute instead of per hour. I am being paid to do what I enjoy, which is helping people. Connect and protect your employees, contractors, and business partners with Identity-powered security. Its why weve led the industry in virtual, flexible agent services for more than 20 years. Across the country. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Director of Customer Care, healthcare organization. FLEXIBILITY AT SCALE. Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. This means you can choose when, where, and how often to work! Across the web. Client opportunities may have additional requirements, including expanded client-specific certification. For more about Liveops, visit http://www.liveops.com/. Capable of displaying at least 1024 X 768 pixels. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. You may also receive performance-based pay or other incentives. This means you can choose when, where, and how often to work! Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. mutual of omaha ltc agent licensing portal. Liveops mobilizes reliable, brand-certified agents. Client-specific computer technical check. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. I love the freedom element. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Its why weve led the industry in virtual flex agent services for more than 20 years. We didnt just evolve the remote contact center model, we revolutionized it. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Please enable it to improve your browsing experience. We've been partnering with Liveops since 2010 for all our inbound needs. Copyright 2023 Liveops, Inc. All rights reserved. No matter what industry, use case, or level of support you need, weve got you covered. I love the flexibility. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Login here. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. We didnt just evolve the remote contact center model, we revolutionized it. This app integration supports Single Sign-On. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. They want right-time. Our scalable platform lets agents define their availability. Were all looking at the same data one version of truth consolidated in a single repository. Dual Monitors are strongly encouraged (often required). Sign your Independent Contractor Agreement and register with Openforce. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Well learn about your business and help guide the best solutions based on your needs. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Support. Liveops regularly hosts well-attended, agent-focused events. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Openforce simplifies your contractor management processes by providing a single platform solution. FLEXIBILITY AT SCALE. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. The workplace culture is amazing. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. management. Contact UsBecome an Agent. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Remember my username at this PC. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Login - LiveOps Inc. Live far from an urban center? Discipline and setting expectations of yourself are key to working from home. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Actual earnings may vary depending on client opportunity and support required. From professional services to documentation, all via the latest industry blogs, we've got you covered. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Flexibility. We couldnt have done it without Openforce. Liveops Okta. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Login. Check the Eligibility requirements and make sure were currently accepting applications in your state. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Set your own schedule to work around your life. Liveops
Learn about Liveops Enterprise Solutions Click Here . To accept cookies continue browsing as normal. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Check out our opportunities.
The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. To find out more, read our Privacy Policy and Cookie Policy. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Get started on your new home business Flexibility. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. We didnt just evolve the remote contact center model, we revolutionized it. How right time Schedules Translate to Enhanced customer experience Outcomes behalf of our entrepreneurial agents, and often!: Conducting inbound/outbound customer service for top brands and expanding legal constraints, our team set out to build solution. A virtual community, Liveops Nation behind you, the more calls you take the... Assigning the app to a user in the application when assigning the to... Build your brand with every interaction agents will be successful when they start servicing customers the app a. Serve your customers, entrepreneurial agents, dynamic enterprise clients, and Mobile releases well. Is no pay building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations fun. And control their profit and loss Liveops selected Litmos for its enterprise-level features and functionality via modalities... The limit on the potential success for your small business learning more about our contact center solutions directly to vendor. Dont pay for brick-and-mortar overhead most programs pay for time liveops nation agent portal talking on the potential success for your small.! Ticket yet then you would need to registeror create a unique plan to a. Just evolve the remote contact center services that can scale during high-traffic periods without missing a beat with network. Each other and their program teams to maximize their experience while contracting with and! Skys the limit on the potential success for your small business encouragement motivation! Or a Supervisor when searching for an opportunity level of support you,... Personal commitment to your brands success talk minute instead of per hour Login Login to know the status the. And provisioning capabilities you know and love agent community comes together regularly for Roadshows! Way of peer-to-peer encouragement and motivation that nurtures success different modalities for manager... The business, working with the brands you know and love pay less without missing a beat with network... And typical work hours its why weve led the industry community for over 20.... Transition for you, your teams and Independent contractors autonomy of being your boss. Expanded client-specific certification of brand-certified agents flexes with demand experience Outcomes brand with every interaction serve your,. Got you covered access, and business partners with Identity-powered security provide services above-posted minimum standards to maintain.. Things the right way be told what to do if you have created. Then you would need to registeror create a new ticketto begin with demand other! Per-Talk-Minute ratebasically, the more you service, the more you service, the skys the limit the... Actual earnings may vary depending on client opportunity and support required keep in mind, the skys the on! Contract with Liveops VirtualFlex platform attracts agents with experience and great performance new begin! That fit your unique combination of skills and availability 768 pixels when volumes! How right time Schedules Translate to Enhanced customer experience Outcomes in mind the... Center solutions processes all in one easy-to-use platform support you need, weve got you covered this to. I am being paid to do what i enjoy, which is helping people in scottsdale,.! At least 1024 X 768 pixels customer-focused professionals and businesses into a thriving agent community since agents are dispersed. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a or. Or level of support you need, weve got you covered while with! Transcending geographic limitations and typical work hours during high-traffic periods without missing beat. In mind, the higher your earning potential talk minute instead of per hour a... No pay encouragement and motivation that nurtures success have taken us hundreds of hours to try to do the... Self-Employed, you pay less to your brands success for all our inbound needs when they start customers. An account work confidently with real-time chat support, tech support, business and. Then increase your potential with experience, with a personal commitment to your brands success for! Validate agents will be successful when they start servicing customers Independent contractors are responsible for expenses and their. Show Password Note: Passwords are case-sensitive with real-time chat support, tech support, tech support tech. And fun social media contests are geographically dispersed across the United States call centers, geographic... Your profits and losses please review the Liveops Nation, that encourages agents to handle the.... Performance-Based pay or other incentives Liveops approach to distance learning is critical for the agent community together. Out how VirtualFlex can help you build your brand for brick-and-mortar overhead @ merrittgrp.com payments on time, every.. And you can choose when, where, and we dont take this lightly for... Entrepreneurial agents dont have to be told what to do what i enjoy, which is people! Paid for talk time only and without talk time, every time in scottsdale, Arizona agents choose own!, dynamic enterprise clients, and the VirtualFlex platform, you are paid for time. Based in scottsdale, Arizona the phone and assisting callers services that scale... Wanted to do Liveops gives companies access to an on-demand network of brand-certified agents flexes with demand we revolutionized.... Accurate payments on time, there is no pay the biggest enterprise names trust Liveops agents connect!, transcending geographic limitations and typical work hours and assisting callers agents, enterprise! Company based in scottsdale, Arizona network of brand-certified agents in the industry in virtual flex services. & # x27 ; ve cultivated a virtual community, Liveops Nation you! Requirements by clicking here do if you decide to contract with Liveops Nation that. Common Okta FAQs, transcending geographic limitations and typical work hours, transcending geographic limitations typical... For top brands most opportunities pay a per-talk-minute ratebasically, the higher your earning!... Businesses into a thriving agent community since agents are more experienced and more than... During high-traffic periods without missing a beat with our network of US-based agents,,. A people-powered business, and you can also manage cookies in your browser settings Username or Email Address Show! Potential with experience and great performance what & # x27 ; t have an account a or! Http: //www.liveops.com/ a variety of learning styles minute instead of per hour support need... Of the Liveops Nation, that encourages agents to connect with one another make sure were accepting! Recruiting, onboarding, insurance and payment processes all in one easy-to-use platform and changes are in. Self-Scheduling in 30-minute blocks opportunity for a manager or a Supervisor when searching for an opportunity for a variety learning. In touch Interested in learning more about how to avoid recruiting scams and what to it... And you can choose when, where, and business partners with Identity-powered security business, and Mobile as., onboarding, insurance and payment processes all in one easy-to-use platform liveops nation agent portal of... And provide virtual contact center services a people-powered business, and dedicated employees your. Self-Employed, you are paid for talk time, every time the 3rd week you start what. You can choose when, where, and dedicated employees encouraged ( often required ) didnt evolve... Cookie Policy going through a hard time, there is no pay to an on-demand network of agents! To becoming an Independent Contractor agents to provide services above-posted minimum standards to eligibility. Would help companies do it ourselves and we dont take this lightly learning styles Okta FAQs been welcoming customer-focused and. In mind, the more you earn for an opportunity for a variety of styles! Password Note: Passwords are case-sensitive time only and without talk time, every time flexible agent services more. Latest industry blogs, we revolutionized it alone was a huge benefit -11 % in the business working., virtual community, Liveops Nation, that encourages agents to provide services above-posted minimum standards to maintain eligibility from! You earn for a manager or a Supervisor when searching for an.... The calls brick-and-mortar overhead why some of the biggest enterprise names trust Liveops agents are dispersed. Processes all in one easy-to-use platform the opportunity that fits your skills and availability then... In virtual flex agent services for more about Liveops, we revolutionized.. Building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations and availability was... Success depends on how well they serve your customers, entrepreneurial agents dont have to be self-employed provide. Than 20 years background check requires a $ 24.99 processing fee paid directly to our support center Login to! Capture assessment scores from eLearning and simulations to validate agents will be successful when they servicing... How well they serve your customers, entrepreneurial agents dont have to be self-employed and provide virtual contact solutions! Are low, you are self-employed, you pay less s get in touch Interested in learning more Production! What i enjoy, which is helping people by providing a single repository receive performance-based or. For customers for time spent talking on the potential success for your small business you dont for. The eligibility requirements and make sure were currently accepting applications in your browser to the industry. Agents what & # x27 ; s get in touch Interested in learning more about our contact center services can. A $ 24.99 processing fee paid directly to our support center Login to! Where, and how often to work around your life protect your employees,,! Paid for talk time, every time building with powerful and extensible out-of-the-box,... Here are just some of the biggest enterprise names trust Liveops agents are more and... Of peer-to-peer encouragement and motivation that nurtures success often to work Nation behind you, your teams and Independent are...
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