All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. A one-time password is a system in which a one-time user number is entered at login time in order to prevent fraudulently. Login - Way2Go Website. You may conduct balance inquiries free of charge through the convenience of Internet access atGoProgram.comor the Way2Go Card mobile app (Apple Store|Google Play). You can review your information and make changes in the AZ Child Support Portal. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. funds, etc . If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). A $5.00 card replacement fee will be deducted from your account balance. What would I do if I was unable to activate my new Way2Go Card? The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. New Office of Reentry identifies and creates resources to help justice involved individuals reenter the workforce. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. If your card doesn't work, please make sure that you have money left on the card. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. You must register the new card on. You will get your card 5-10 business days after you get the first letter. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. Login - Way2Go Website. **Please Note** Four good reasons to indulge in cryptocurrency! Most often asked questions related to bitcoin. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. Does the new card have any fees I should be aware of? If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. For more information, see the developers privacy policy. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Please contact the Clerk of Court for the county in which you reside for instructions on how to update your address and other information. ATMs usually dispense money in increments of $20. Paying at the station or kiosk means you will only be charged for the actual cost of the fuel and not have a hold placed on your debit card funds. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Only 8 minutes was I actually talking to someone. Forgot User ID? Once was a large amount and the other was a small amount and both came back to the card after 2 days. LearnMore. What's the difference between customer service & surcharge fees? The Way2Go Card Utah provides customers with connections to the Eppicard Mastercard that they can use to make payments and purchases around the world. You will also receive information regarding direct deposit and the Way2Go card. ATM Denial for Insufficient Funds One of the other times I called was because my card got locked due to suspected fraud. Lock and unlock your card:Did you misplace your card or leave it behind at a store? If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Once you activate the card you can track, use, and transfer your benefit payments. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. You may contact their customer service at 855-462-5887 free of charge, four times a month. I was on the phone for 3 HOURS AND 53 MINUTES. The Way2go Card Login is powered While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Yes. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. How does the debit card (ePayment/Way2Go Card) work? Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. What if I still have funds on my Bank of America card after February 27, 2022? I guess if you have the possibility at all to switch to direct deposit, now is the time. Why did I receive a California Way2Go card? Way2go card holders can check their account balance and transaction history via the website or mobile app by entering their unique user ID. Description: Standard card replacement is free, and the card will arrive in 7-10 business days via standard U.S. mail. Go Program Way2Go Card mobile app. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Initially you will receive a check for your child support payments. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The new website,www.GoProgram.com, requires users to establish a new User ID and password. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. How do I transfer funds from my Way2Go Card to my Bank Account? Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. Your account balance must be at least $5.00 before a replacement card will be issued. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. What would I do if I was unable to activate my new Way2Go Card? I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. The hold can range from $1 to $75 and depending on the retailer, the hold may not be removed immediately, therefore limiting access to your debit card funds. Call your worker at the county office to provide current/new address information. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. Contact Wisconsin Debit Card customer service at 1-877-253-3686. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. They mumble and they always sound like theyre muffled and underwater. call 1-877-253-3686 to activate the card and create a PIN. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. You should always know your PIN before you go to the store. Go to www.GoProgram.com What do I do if I do not receive my new card in the mail? For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. You will continue to have full access to those funds through February 27, 2022. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. Wait for the prompt If you don't have your card number, press pound, then press #. No credit check was performed, and no one filled out an application on your behalf. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Data privacy and security practices may vary based on your use, region, and age. I have been using it for 6 months. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Lock and unlock your card: Did you misplace your card or leave it behind at a store? A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. A new card will be mailed to you and should arrive in 9-10 days. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. When prompted, choose Lost or Stolen from the automated menu. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). The State of Arizona is transitioning to a new provider for EPC services. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. 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