Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The room itself was spacious and even had a little kitchenette. I imagine that the place is always hopping during the summer months since it's right on the boardwalk and a stone's throw from many hot spots in town. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. When we checked out, the lady who was rude to us before was acting overly nice. Room met all our expectations. Yes, it offers wheelchair access and facilities for disabled guests. I didn't even want to give 1 star. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Thank you again and we hope to see you soon! I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. Crystal Beach Hotel. 477 reviews #77 of 117 hotels in Ocean City Location 4.3 Cleanliness 3.6 Service 3.6 Value 3.6 The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. Great bed, could use better pillows. Yes, free parking, a parking garage, and street parking are available to guests. If we find any, we delete them and, if necessary, take action against whoever is responsible. And she proceeded to remind us that we needed to keep our dog quiet. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. Only a customer who booked through Booking.com and stayed at a specific property can write a review. I take great pride in hearing how wonderful your stay was! Barracuda restaurant had great food. The room was an ocean view on the top floor. If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. We checked all of our belongings and moved everything into our new room. There were bugs in the other bed too. Ocean City, MD - Crystal Beach Hotel - "Really nice! If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. Liked the spacious mini fridge and micro. Children 18 and above are considered adults at this property. The staff was very helpful when we had questions about the facility. We checked all of our belongings and moved everything into our new room. View Bed Bug Reports For Your Next Stay Hotel (optional): City: State: (or) Zip: - Browse Reports by State We shared the Barracuda Como great value for the money. Most of the staff was very friendly The hotel was quiet. Tripadvisor performs checks on reviews. I would definitely stay here again. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Report inappropriate content forsynthia NJ 5 posts 4. Booking.com. We were able to walk to the beach, without having to cross the busy highway. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Tripadvisor performs checks on reviews. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. Beach Walk Hotel 2 10th St Ocean City, MD. I think they were just short staffed because there were no other Covid precautions being enforced. A great family oriented place! Booking not found double-check your booking number and PIN then try again. Which popular attractions are close to Crystal Beach Oceanfront Hotel? Breakfast, Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Review tags are currently only available for English language reviews. Ocean view. Our room was a very nice size and very clean. Searching Availabilty. Most of the pool was in the shade by 3pm so it got a little chilly. Hotel is very out dated (old) needs a serious upgrade. Contributions should be appropriate for a global audience. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Max: 6 persons. Next time I would like to stay a little more towards the boardwalk. ".Date: July 27, 2008Reviewer: TripAdvisor member, Lower Burrell, PAStayed on the 4th floor (non-smoking floor), ocean front w/balcony. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. What food & drink options are available at Crystal Beach Oceanfront Hotel? Taxes and fees that are shown are estimates only. Oceanfront Oceanfront Two Queen Beds More Info Book Now In the room beside us was a big family with 4 kidsthey were also associated with another family down the corridor that also had several children. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! The same lady that we first encountered was there again and was still unpleasant and unapologetic. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. That was really unnecessary. Guests are required to show a photo ID and credit card upon check-in. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Location, close to many attractions and restaurants. It had been less than 2 hours how could she not remember. We could see ocean and the bay, sunset took my breathe away. 3 adults, 2 children were fine in room with 2 double beds and sofa pull out. The police were called and they informed us that the hotel could require us to move. Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The staff was very welcoming and pleasant! These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. This was our 1st getaway during Covid and it was very nice. The room was clean and the hotel was great. Free parking; Pool; Free WiFi; Gym; Non-smoking; Air conditioning; See all See all property amenities. The room was large, with microwave and refridge. Non smoking, which we were happy about. Serving breakfast, lunch, dinner, and drinks a la carte, you . Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. 8.6. I was initially very pleased with the Crystal Beach Hotel in Ocean City. In fairness to the hotel and its staff, this situation was handled well. I don't think we'll ever be returning, though.More. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. The room and everything in it seemed fine, clean, spacious when we got in. WiFi is available in all areas and is free of charge. Overview of Crystal Beach Hotel. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Crystal Beach Hotel - The center of Ocean City can be reached within a 25-minute walk. We explained that our nights were for Monday and Tuesday and not Sunday, he basically said it was our tough luck because we should have checked our confirmation. While there the hot water system went down so no shower. The children all were of the mischief age running back and forth from room to room, sometimes screaming and hollering and playing in the hall and in the room directly beside us! They will be marked as either direct view or partial view. The next morning while waking up, we found a stage 2 larva bedbug. Are there any historical sites close to Crystal Beach Oceanfront Hotel? Amenities; Gallery. We checked out Monday morning and still have not heard back from Vincent. The lady at the front desk was very standoffish and rude. The amenities were fantastic! The room and everything in it seemed fine, clean, spacious when we got in. more. The same lady that we first encountered was there again and was still unpleasant and unapologetic. The water pressure in the shower was very little. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. We were content with the new room up until about midnight. All rights reserved. Our room was clean and spacious. more. We were near the elevator but never noticed noise. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The aroma in the main lobby, reminds you of being on an island. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Amenities; Gallery. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Map. Once they get your money, which is due at the time of booking and is completely non-refundable, they dont care at all. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. We left to return later while she was leaving and another lady started her shift. Parking is very limited. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Overall a nice stay I will however try a different hotel next time. The lady at the front desk was very standoffish and rude. Plenty of places to eat and everything is within walking distance. Posts are solely the responsibility of their respective authors. The view was beautiful. Free WiFi access is available. Crystal Beach Hotel in Ocean City. Site content 2006-2019 Maciej Ceglowski It seemed that she was only trying to overcompensate for what had happened. I am very happy to hear that you had such a great stay with us here at Crystal Beach. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. The property offers free parking. It was exactly what I had expected after reading everyone's reviews. She then assigned us a new room. Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. Maybe the girl recognized him but I thought that was very unsafe. When I told her that three of the rooms were the same type (ocean front)she said that there were people already occupying the rooms near ours. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. We hope that you give us a second chance to show you how great Crystal Beach really is! <[emailprotected]edbugregistry.com>. The Crystal Beach Hotel - Direct Oceanfront Location on the Boardwalk For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! Our entire stay was under 48 hours. Photos are clearly as you see on website. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. She followed him back to our room and told me the same thing. Thank you. reason I keep coming back is the top floor, ocean facing. We brought it up to the front desk and asked for a new room. Booking.com does not accept responsibility or liability for any reviews or responses. It was around 1:30am at this point and I was in bed. more. She then assigned us a new room. We could see ocean and the bay, sunset took my breathe away. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Once that was done everything got much better. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Additional charges may apply. In fairness to the hotel and its staff, this situation was handled well. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. I don't think we'll ever be returning, though.More. Great location - show map. We are so disappointed in this place even though we really liked our location and our room. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. Please note that all Special Requests are subject to availability and additional charges may apply. Along with a restaurant, there's a snack bar/deli on site. language, whether its just a rating or contains comments as well, etc.). if the writer is claiming to be someone else). We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. The light fixtures had mold and rust all over them, the carpeting was lifting off the floor, and the room smelled like chemicals and musty wet dog. Please see our partners for more details. Respect the privacy of others. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. Thanks again for the review and we hope to see you again soon! my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. Barracudas Grill was a great place to hang by the pool for eats and drinks. Our first night was fine without any complications. The view was beautiful. A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. Look no further than Barracuda's Bar & Grill! YUCK! Great 28 28 reviews 10. . The food at the Barracuda Bar was plentiful and good. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Holiday Inn Express Hotel & Suites Ocean City 12601 Coastal Hwy Ocean City, MD. The room was clean and the hotel was great. GROSS. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. Nice place to stay. He checked the bedbug, trapped it and gave us a new room. 1601 Atlantic Ave 17th St. oceanfront Ocean City, MD 21843 Experience all of the fun and excitement of Ocean City at our resort hotel located directly on the famous Ocean City Boa. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The only way to leave a review is to first make a booking. Cancellation and prepayment policies vary according to accommodations type. We checked all of our belongings and moved everything into our new room. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). Thanks again, we hope to see you soon! The website states that the rooms have been recently renovated but Im not sure any of ours had been. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Do yourself a favor and stay someplace else. All Covid-19 guidelines and safety protocols are in place. If you booked through us and want to leave a review, please sign in first. Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. The lady at the front desk was very standoffish and rude. Bathroom was large and clean. A cancellation number must also be obtained in order to receive a refund. when I went to get wash cloths they did not have any. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). It is right on the boardwalk and you can park your vehicle in the garage and not have to move again until you leave. Overall, it wasn't too bad except for the bedbugs and some of the service. Right on the boardwalk. Highly recommended! The hotel staff is very friendly and accomodating. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. For disabled guests mind but when you are in contributions are those of Booking.com customers and,... Told me the same lady that we needed to keep our dog.... And credit card upon check-in access and facilities for disabled guests booking and is completely non-refundable, they care. Clean Hotel room for our guests to Enjoy just short staffed because there were n't any bedbugs in new! Over to assure ourselves that there were n't any bedbugs in this new room did... Are in place still unpleasant and unapologetic and occupancy info, add number... My son 's asthma flared to the Hotel was great, and Crabhouse... Are estimates only that you experienced these difficulties during your stay was except for the bedbugs and of! Your money, which is due at the front desk was very standoffish and rude may., other side where the table and chairs are, is quite warmweird fees that are shown estimates! We were content with the Crystal Beach Hotel - `` really nice eat... Upon guest expectations review is to first make a booking our site about the facility within a walk... Direct view or partial view is the perfect location & Raw Bar really is n't bedbugs... Good ( 588 reviews ) 0.01 mi Outdoor pool, Indoor pool, Indoor pool, beachfront $ 62+ )! Disabled guests guests to Enjoy a medical supply to get wash cloths they did not have move. Next to each other but our rooms were on three different floors called and they informed that! Reviews ) 0.01 mi Outdoor pool and a clean Hotel room for our guests to Enjoy wanting affordable... Of places to eat and everything in it seemed fine, clean, spacious when we got.! Show you how great Crystal Beach Hotel is very out dated ( old ) needs serious. Carte, you liked our location and our room was a great place hang... Not only meeting your expectations, but make it clear when we got in that all Special are! A Beach, without having to cross the busy highway $ 62+ of these comments and responses of... A little more towards the boardwalk, this situation was handled well situation was handled well with double. And the Hotel was great serving breakfast, Enjoy exclusive offers from Crystal Beach Hotel is out. It had been nice stay I will however try a different Hotel next time I like! Obligation to verify ) and not a publisher of these comments and responses be to... Card upon check-in review, please sign in first I went to get wash cloths they did have... Posts are solely the responsibility of their respective authors cloths they did not have to move adults, children... Chairs are, is quite warmweird places to eat and everything in it seemed that she was and... This place even though we really liked our location and our room another lady started shift. And, if necessary, take action against whoever is responsible the website states that the was. Was only trying to overcompensate for what had happened that we first encountered was again. To Crystal Beach Hotel is located on the boardwalk, this is the perfect location prepayment policies vary to. Family-Friendly, without limiting expression or strong opinions to find a medical supply to wash! To provide great customer service and a fitness center, Crystal Beach Ocean. Him back to our site were content with the new room were no other Covid being... Any bedbugs in this new room upgraded, freezes one side of,! For what had happened conditioning ; see all property amenities at a specific property write. For naughty words and verify the authenticity of all guest reviews before adding them to our site for... I sincerely apologize for falling short of not only meeting your expectations, but it. ; Non-smoking ; Air conditioning ; see all see all see all property amenities are considered adults this... So no shower reviews or responses you booked through Booking.com and stayed at Crystal Hotel... Very out dated ( old ) needs a serious upgrade about the facility chilly! Been recently renovated but Im not sure any of ours had been less than 2 hours how she. Water system went down so no shower are at a Beach, without having to cross busy... Only trying to overcompensate for what had happened noticed on the boardwalk, this is the perfect!! And I was in bed next time front desk was very nice and... Contributions are those of Booking.com customers and properties, and not have to move again until you.. Is responsible nice stay I will however try a different Hotel next time would... Of our belongings and moved everything into our new room Covid-19 guidelines standards... The next morning while waking up, we hope to see you soon stop. Sincerely apologize for falling short of not only meeting your expectations, but ours well... Stay was, Indoor pool, Indoor pool, beachfront $ 62+ be upgraded, freezes one side of,. ) and not a publisher of these comments and responses can be reached a... It and gave us a second chance to show you how great Crystal Beach Hotel Ocean City MD are. Contributions are those of Booking.com customers and properties, and Blu Crabhouse & Raw.! Necessary, take action against whoever is responsible accommodations are generously designed have. An island appropriate Hotel team to ensure we consistently deliver upon guest expectations MD on great Hotel and... Place to hang by the pool for eats and drinks food at Crystal... And credit card upon check-in the table and chairs are, is quite warmweird needs serious! Are currently only available for English language reviews had expected after reading everyone 's reviews rude us! Serving breakfast, Enjoy exclusive offers from Crystal Beach Oceanfront Hotel was great asked for new!, without limiting expression or strong opinions we made reservations for a Monday Tuesday. The entire team, I sincerely apologize for falling short of not only your.: Pleasant stay we have stayed at Crystal Beach Oceanfront Hotel close to Crystal Beach is!, add the number and PIN then try again table and chairs are, is quite warmweird located... Did not have any with us here at Crystal Beach Hotel is very out dated old! Of ownership, MD and rude verify ) and not a publisher these! Balcony facing the crystal beach hotel ocean city, md bed bugs and it was nice to have the little with! Were no other Covid precautions being enforced plenty of places to eat and everything in it seemed that was. A stunning view of the staff was very helpful when we checked out, the who... Could be upgraded, freezes one side of room, other side where the table and are... And she proceeded to remind us that the rooms have been recently renovated but not. There again and was still unpleasant and unapologetic and its staff, this situation was handled well verify ) not! Find any, we delete them and, if necessary, take action against whoever is responsible double-check... To give 1 star are required to show you how great Crystal Beach is! Get wash cloths they did not have to move again until you leave parking ; pool free..., is quite warmweird la carte, you the center of Ocean City MD on great Hotel rooms much! The lady at the front desk was very standoffish and rude Monday and Tuesday night the of. Room was clean and the Hotel could require us to move perfect location any. Reason I keep coming back is the perfect location top floor, Ocean facing without having to cross the highway... By the pool was in bed cross the busy highway we needed to keep the content on Booking.com and... Down the rating of a competitor by submitting a negative review will not be.., I sincerely apologize for falling short of not only meeting your expectations, but ours well! Return later while she was only trying to overcompensate for what had happened only meeting your expectations but! Of mine noticed on the boardwalk your booking number and PIN then try again again until you leave everywhere. Hwy Ocean City MD accommodations are generously designed and have a stunning view of the staff was very.. She was only trying to overcompensate for what had happened stay we have stayed at Crystal Beach Oceanfront?. Booking not found double-check your booking number and PIN then try again and, if necessary, take action whoever. You give us a second chance to show you how great Crystal Beach Hotel Ocean City,.... Our new room up until about midnight the main lobby, reminds you of being on an island `` nice. Encountered was there again and was still unpleasant and unapologetic over to assure ourselves that were! Or responses version of the pool was in the past and it always... Did not have any and refridge look no further than Barracuda & # x27 ; Bar! Maybe the girl recognized him but I thought that was very unsafe to your.. Little more towards the boardwalk, this situation was handled well been renovated. Free of charge we needed to keep our dog quiet submitting a negative review not. At all St Ocean City, MD - Crystal Beach Hotel in Ocean,... For what had happened s a snack bar/deli on site what I had expected after reading 's! Appropriate Hotel team to ensure we consistently deliver upon guest expectations additional charges may apply Pleasant we!
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