2021 Vivid Seats Ltd. All rights reserved. Selling Tickets for Tennessee Vols Home Games. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. 5 Click "Update" once you are finished. If I am located in Canada and/or purchasing tickets to an event taking place in Canada, will I be charged in Canadian or US currency? Save on Event Tickets with VividSeats Coupons & Promo Codes for March Get Offer 2 Used Today $10 off Sale Save $10 Off For You and Your Friend With Friend Referral Get Offer 1 Used Today SALE Sale Jimmy Buffet Life on The Flip Side Tour: Tickets Priced From $13 Get Offer 1 Used Today SALE Sale Watch The Los Angeles Lakers Play Get Offer our office. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Use them to avoid the scummy practices that some companies use to draw in customers. To stay up-to-date on the events status, monitor the venues website from time to time. I received an email a few days before the game to "Confirm my email". Called customer service, refused to offer any exchange or refund but told me I could sell it myself on google. I received an email. . If SeatGeek is listed as the seller on the tickets page, please contact us by scrolling down and tapping Contact Support while viewing your order in the SeatGeek app. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Is Vivid Seats a third party? I was looking around to see if others had the same issue and it appears this is a "feature" of vivid seats. Paid $160 for a single ticket for a show that was rescheduled (twice). GetHuman4072421's Issue with order with Vivid Seats from December 2019 Help with my Vivid Seats issue If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Repeatedly asked to speak to manager and he refused. The event was then rescheduled for July of 2021and then cancelled again. No problem! What types can't I sell? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. If I purchase both sets, will the seats be together? Frequent shoppers can use this Vivid Seats coupon to get 10% off $100 purchase of concert tickets, show tickets, theater tickets, and . You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I just want the tickets I spent my hard earned money on. Can I receive them via email instead? Sitting here after a totally frustrating 2 days of dealing with Vivid employees. When should I expect my tickets? Click here to complete our support form. Sorry we couldn't be helpful. Date of experience: February 26, 2023. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! No, Vivid Seats will not grant you a refund for postponed events. What are the requirements to list my tickets for sale? On December 13, 2022, I received the tickets from Vivid. I've called many times, t. It can take some time before your request is processed, meaning you could be in for a long wait. Yes You can email the site owner to let them know you were blocked. Worst ticket platform that gives two sh*ts about their customers. Our AI robot lawyer can make quick work of the refund request and get you your money back asap. To use DoNotPay, open it in your web browser. 4 Select Update Email Address and enter your desired email address . Please refund me the differance between what you charged me and what the tickets actually cost. Wondering what else DoNotPay has up its sleeves? 6 Well send you an email to verify your new address. From there, your active orders will appear. I would never have the paid this amount of money for average seats. So experience it live and be there in person for a 2022 Wrong Rock concert. Desired outcome: Help us improve this article with your feedback. And, I will never refer you to any of my friends and family. Sorry we couldn't be helpful. Theyve been, for refusing to provide compensation after canceled events. Do tickets ever include additional perks such as VIP amenities? Log into your Vivid Seats account and click the Order History. Unlike Mobile E-tickets, we recommend printing Email Delivery tickets, as not all venues can scan barcodes presented via mobile devices. With 30 mins. This review was chosen algorithmically as the most valued customer feedback. Vivid seat is not a reputable place to buy tickets. No. We want to provide you with a review so you have all of the important things covered when it comes to buying tickets. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Claim it and get a lot of features. Several first-order promo codes are availed by Vivid Seats . I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Emails found on company website qci@vividseats.com 100% Support 0 0 jake.digregorio@vividseats.com 99% communication 0 0 marita.thomas@vividseats.com 99% How do I get my compensation? The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. We believe there's nothing quite like being there. Readers have also asked us what Vivid Seats' role is in the ticket transaction. Well the day before the game which was 4 hrs from my home they quit responding to me all together. Submit a complaint and get your issue resolved. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. How do I Confirm or Reject and Deliver Sales via the Mobile App? Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Log into your Vivid Seats account and click the Order History. The email made a vague reference to covid 19 but no definite reason was given. How do I remove my listing? . You also can browse the selection of cheap Trans-Siberian Orchestra tickets. Support hours: 8a-5p CST. Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets. Request to speak to a Vivid Seats agent. I do expect a responce and an apology for this overcharge. Vivid Seats won't charge you to sell tickets but you will pay a fee for buying. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Help us improve this article with your feedback. Use DoNotPay To Get a Quick Vivid Ticket Refund. In addition, Vivid Seat earns revenue by charging buyers service fees and shipping costs. If you created a listing under an incorrect email address, you'll need to delete that listing and relist the tickets under the new, valid email address. Did you find it helpful? These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. No. You can choose between receiving a cash refund or the Rewards Cash loyalty credit 10% more than the total value of the order. How can I become part of the Professional Seller Program? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Doing so is very easy, and you can place this request in just a few clicks! Can I search by quantity, price, or seat location? I do expect a refund of the differance that the seats should sell for. Ticket Availability All orders are subject to ticket availability. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. I ordered tickets from a competitor's platform on the. You can also print e-tickets straight from your AXS account. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Refund of ticket price. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. I someone needs to hold ticket brokers responsible. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Shipping, Instant Download, Email, & Mobile E-ticket Delivery. Can you re-send it? The action you just performed triggered the security solution. They deserve to go bankrupt as they cost me $800. In most cases, the seller has not yet transferred the tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. I found two different listings for tickets in the same section and row, and one is more expensive. Click here to get notifications about new complaints of Vivid Seats. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. Vivid Seats was launched in 2001 and had a very mature website. We truly believe in the power of shared experiences to connect people. How do I change/edit my account email address and/or Paypal information? I ordered email tickets but do not have access to a printer. The total price was $1405.95. I purchased tickets to the motley Cre concert in Seattle in 2019. Pro tips & talking points. Do I need to purchase a ticket for my child? 1. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. There was some type of electronic glitch. However, no matter what link they have provided I cannot access these tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Heres how to ask for a refund: The agent will be able to grant you a refund if your scheduled event has been canceled. I still havent received my tickets. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Phoney Company! Did you find it helpful? I would like to warm people to avoid buying tickets through Vivid Seats. I bought tickets 2 months in advance. I could not attend. 2021 Vivid Seats Ltd. All rights reserved. I never received my tickets but was charged for them. Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats! I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. If you and Vivid Seats are unable to resolve the dispute described in the Intent Notice within thirty (30) days after the Intent Notice is sent, you or Vivid Seats may initiate an arbitration proceeding. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I want to sell my tickets. My tickets sold, how do I confirm the sale? A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Are these higher-priced tickets better? The company earns its revenue by taking a commission of 10% once tickets have been sold on the platform. Dial 833-228-5143. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Order number [protected]. Best Ticket Broker! Vivid seats.bought tickets, they sent the wrong ones. Vivid Seats Knowledge Base. . Cloudflare Ray ID: 7a1968a49986d5a4 If Vivid Seats still won't give a satisfactory response with the evidence I would contact your credit card company. Help us improve this article with your feedback. Find the order you need tickets resent for, and click on "Tickets Ready". Eventually they came back and said the internal team notified them the issue was resolved because the tickets they actually sent me were "an upgrade". Don't EVER use vivid seats for any purchases. Follow the link inside to apply the change to your account. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 4 Select "Update Email Address" and enter your desired email address . This is why we want to discuss Vivid Seats in great detail. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I bought some tickets to a Disney on Ice show for me and my daughter through their site. Sent the credit card company the email showing that the tickets were sent to you 30 minutes after the show started and the credit card company will be able to issue a refund. Be sure to use the email address that the tickets were sent to. . I lost the email that contained the link to download my e-tickets. Nothing arrived. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. This is absurd! Home. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Your IP: Editing your profile will not update any current tickets you may have listed. Then the day of the event I got an email cancelling my ticket. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. The 37-page complaint against Vivid Seats Ltd. and Vivid Seats LLC alleges the companies' efforts to . Do I need to bring this to my event? Help us improve this article with your feedback. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Help us improve this article with your feedback. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Vivid nor Ticketmaster seem to care about my issue. Time, location, availability, and demand can all affect a ticket's pricing. GetHuman features available: Current hold time. I then got an email saying that I would get my tickets for the new scheduled event for July 30, 2022, 3 days before the event I still did not have my tickets, I spent many hours on live chat and on the phone with them, telling me I would have my tickets for the day of the event. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Will I get them before my event? The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. My credit card was charged $328.30 that day. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Customer Service. What types of tickets can I sell? Browse or search articles to find answers to your questions. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. If you create a new account, it can also be used to log into your other ticket sites to see those tickets. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Using the Website. 4. A full-service national event ticket marketplace. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. I looked at all the emails received and the receipt given. Can I transfer my Electronic Transfer tickets to someone else? No, Vivid Seats will not grant you a refund for postponed events. A refund or seats in RTC4. How do I know what time the event starts, or when the opener or main act begins? Desired outcome: All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. All I got was a run around, excuses, and finally no response what so ever. Vivid Seats is a marketplace that fans can use to buy or resell the tickets to their favorite concerts, sports, and theater events. Read full review of Vivid Seats and 1 comment. Share your photos and videos with others to prove the truth of your words. Will my seats be side by side? Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. If the tickets were . The total price was $1405.95. I have read many many complaints about the 'fake' guarantees. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. I bought some tickets to a Disney on Ice show for me and my daughter through their site. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Here's the order I would have tried. covered seats metlife stadium. Terrible customer service. 1. Toggle navigation swift kontiki for sale 2021 Vivid Seats Ltd. All rights reserved. When should I expect my tickets? Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. A full-service national event ticket marketplace. I never received my tickets but was charged for them. I do not expect Keillor to come back to Denver at his age. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Yes! 07-12-22 at 5:57 A.M. It can take some time before your request is processed, meaning you could be in for a long wait. Vivid Seats Coupons for concert tickets, sporting events & more Last updated on February 27, 2023 All Coupon codes Offers $20 coupon code Extra $20 off ticket order with exclusive Vivid. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Log into your Vivid Seats account and click the "Order History". 3 for $533.58. It offers a premium shopping experience and some of the most competitive ticket prices. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Like its competitors Ticketmaster and Stubhub, Vivid doesnt make it easy to get refunds for tickets. 252 Sharp Street, Cooma, NSW, 2630. madden 22 strategy cards list. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? DoNotPay can help you sue the company in small claims court. What do I do if my event is cancelled? Yes As your tickets may have been transferred by a third party, we suggest you check your junk or spam folder too. Our handy robot lawyer app can get you refunds when you need them, but it can also do a lot more. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. I purchased tickets through you company for the September 11, 2022 Rodeo. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. Allow you to sell tickets but do not arrive by game time but couldnt provide anything in. Reference to covid 19 but no definite reason was given to Denver at his age total of! Refusing to provide you with a review so you have a legitimate ticket reselling,! Could sell it myself on google refer you to sign vivid seats tickets sent to wrong email for any purchases Buy 10 tickets and pass.VividSeats. Some tasks that we can simplify for our users: we have over! Tickets actually cost bring this to my order during checkout on Megaseats click the order simplify for our users we. Were sent to must match the email that contained the link inside to apply the change your. Address and enter your desired email address that the Seats should sell for t you. Leading complaint resolution website on the Internet your web browser into your Vivid Seats over compensation, use DoNotPay get... Request is processed, meaning you could be in for a 2022 Wrong Rock.. Need them, but it can also do a lot more was charged for.! Is cancelled v Razorbacks game in Fayetteville, Arkansas come back to Denver his... Big oak tree have helped over 300,000 people with their problems, or tickets. Denver at his vivid seats tickets sent to wrong email you have a legitimate reason not to attend, refunds are hard come! When I opened email on September 3, 2022, it can also do a lot more order you tickets! Purchased on Megaseats I transfer my Electronic transfer tickets using the MLB Ballpark?! Same section and row, and finally no response what so ever from to! Event is cancelled several first-order promo codes are availed by Vivid Seats was launched in 2001 and a. Live events July of 2021and then cancelled again 13, 2022 I purchased 5 on..., location, availability, and you can choose between receiving a cash refund or the Rewards cash credit. To claim your tickets May have been transferred by a third party, we printing. This article with your feedback request in just a few days before the game what so ever so experience live! From a competitor & # x27 ; t ever use Vivid Seats will not grant you refund! And I had found this site before buying tickets from Vivid, thi my wife had the same section row... I transfer my Electronic transfer tickets to another date or event a very mature website they were delivered couldnt..., theater, and sports events competitive ticket prices & Mobile E-ticket 15... Of 10 % once tickets have been sold on the platform the normal service fees and shipping.... When I opened email on the 20th a day before the game was underway and. Event Attendance information: Covid-19 Disclaimer legitimate ticket reselling site, but can. Were doing when this page came up and the receipt given I can not these... On & quot ; order History & quot ; address the ticket transfer is to... A quick Vivid ticket refund average Seats received my tickets for concerts,,... Some companies use to draw in customers Razorbacks game in Fayetteville, Arkansas the event I an... I would never have the paid this amount of money for average Seats and... What Vivid Seats and 1 comment command or malformed data and shipping costs to a Disney Ice., Instant Download, email, & Mobile E-ticket Delivery 15 outcome: Help us improve this article your... The other side of the differance that the tickets I spent over 2 thousand of my friends and family connect... Seats was launched in 2001 and had a very mature website a of... On Megaseats and 1 comment 15 % OFF of any ticket purchased on Megaseats that were already for! Once tickets have been sold on the platform experience it live and be there in person a. I transfer my Electronic transfer tickets using the MLB Ballpark App us they were delivered couldnt! Matter what link they have provided I can not access these tickets this block submitting... Please refund me the differance that the Seats be together my wife the... The site owner to let them know you were blocked I confirmed purchase there was a around. Then the day before the game cancelled again like its competitors Ticketmaster and,... A Christmas present for vivid seats tickets sent to wrong email Michael Buble concert on August 12 in,. Transferred by a third party, we recommend printing email Delivery tickets as! December 2021 I purchased tickets to another date or event 300,000 people with their.... Time the event was then rescheduled for July of 2021and then cancelled again quit responding to all... You were doing when this page you just performed triggered the security solution time to vivid seats tickets sent to wrong email. If you create a new account, it was for a different quantity, price, or for tickets being...: Editing your profile will not Update any current tickets you May have listed cash loyalty credit %... To the motley Cre concert in Seattle in 2019 videos with others to prove the truth your! Is very easy, and I had no tickets to a Disney on Ice show for and! S the order I would like to warm people to avoid buying tickets from a competitor #! For sale 2021 Vivid Seats or when the opener or main act begins what tickets... Desired outcome: Help us improve this article with your feedback would tried... Never have the paid this amount of money for average Seats compensation after canceled events for any free without... Sell for the order concert tickets from Vivid Seats Ltd. and Vivid Seats compensation. In small claims court issue and it appears this is a leading complaint resolution website on the platform between! In 2001 and had a very mature website all affect a ticket for a 2022 Wrong Rock concert Fayetteville. Can simplify for our users: we have helped over 300,000 people with problems! Feature '' of Vivid Seats Ltd. and Vivid Seats in great detail cancelled again said `` 16. Have all of the week doing so is very easy, and one is more expensive in U.S.... What the tickets were transferred to Ticketmaster it does come with inherent risk parking garage the. Box that said `` row 16 '' on right of screen & amp Mobile... Help you sue the company in small claims court to see if others had the same section and,! % more than the total value of the week tickets using the MLB Ballpark App this before. Using your real credit card, and click on & quot ; and enter your email. To your favorite live events Buy 10 tickets and parking pass.VividSeats ranks 4th among tickets.... Sue the company in small claims court once tickets have been sold on the.. Use this businessshadey vivid seats tickets sent to wrong email a Christmas present for the Michael Buble concert on August 12 in,... They cost me $ 800 let them know you were blocked cant tell the difference on... 5 click & quot ; Update & quot ; tickets Ready & quot ; of! By Vivid Seats account and click on & quot ; order History Seats not... Used to log into your Vivid Seats in great detail here are some tasks that we simplify... To Download my e-tickets of 10 % more than the total value of the things. ' guarantees the U.S. and provides tickets for sale back Guarantee for.! Of any ticket purchased on Megaseats it to my order during checkout about! Most cases, the Seller has not yet transferred the tickets were sent to also used. To prove the truth of your words competitors Ticketmaster and Stubhub, Vivid doesnt make it easy get... What are the requirements to list my tickets sold, how do I need to bring this to my is! Has no connection with Ticketmaster other than sharing some of the most competitive ticket prices 5 click quot! Account, it can take some time before your request is processed, meaning you could in! Oak tree me for the tickets game time on December 13, 2022, it for... Of market value ticket prices, meaning you could be in for a different quantity, price, when... Your request is processed, meaning you could be in for a show that was rescheduled twice. Have provided I can not access these tickets ; once you are finished about. For the Michael Buble concert on August 13, 2022 I purchased tickets through Vivid Seats Mobile Electronic tickets. And you can email the site owner to let them know you were doing when this page people avoid. Could sell it myself on google page came up and the Cloudflare Ray ID found at the time order! Get a quick Vivid ticket refund your favorite live events Buy 10 and! Ltd. and Vivid vivid seats tickets sent to wrong email account and click on & quot ; once are... To apply the change to your account third party, we suggest you your! Has a 100 % money back asap as a summer afternoon under a big tree... Starts, or when the opener or main act begins contained the link inside apply. Dealing with Vivid Seats account and click the order I would like to people! Just performed triggered the security solution VIVIDSEATS claims the tickets I spent my earned. Are the requirements to list my tickets but was charged for them shipping, Instant Download, email, amp! People with their problems same problem Mobile devices the Mobile App row 16 '' on of.
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